Network Operations Center (NOC) Analyst

AAA • Coppell, TX

1d • Onsite

About The Position

As a Network Operations Center (NOC) Analyst you will provide support for technical processes and operations monitoring associated with the Automobile Club of Southern California’s (ACSC) nationwide technology infrastructure. The ACSC NOC supports delivery of critical business functions and processes throughout the company on a 24-hour, 7-day-a-week basis, including holidays. The primary focus is on maintaining the highest levels of systems availability, performance, and overall member satisfaction.

Requirements

• 3–5 years of experience large scale Computer Operations, including Production Support, within an enterprise computing environment.
• Experience monitoring mainframes (IBM z/OS), Linux, Windows Server 2016+, and distributed systems.
• Familiarity with enterprise monitoring tools such as SCOM, SolarWinds, and Splunk.
• Experience with workload automation and job scheduling tools, such as Control-M, Tidal, or CA7.
• Knowledge of incident management ticketing systems (e.g., Remedy) and production troubleshooting procedures.
• Experience with at least two core technologies, including VMware, mainframes, Windows servers, SAN storage, LAN/WAN, MPLS, or Ethernet networks.
• Experience working rotating shifts in a 24/7 Computer Operations Center or Network Operations Center.
• Strong troubleshooting, problem management, customer service, written and verbal communication skills.
• Ability to document incidents, escalate issues to Level 3 support, and participate in technical bridges during production outages.
• Familiarity with Everbridge, Helix, PowerPoint and similar tools.

Nice To Haves

• Relevant technical certifications
• A degree in computer science, information systems, engineering, or a related field are preferred.

Responsibilities

• Perform production computer operations, console monitoring, and batch job scheduling using Control-M across mainframe and distributed systems.
• Monitor system, application, and network performance using SCOM, Splunk, SolarWinds, and Statseeker.
• Perform Level 1/Level 2 incident triage, network troubleshooting, job recovery, and incident escalation to maintain production stability.
• Support VMware, IBM z/OS, Windows Server, .NET applications, SAN storage, and enterprise LAN/WAN infrastructure.
• Execute operational procedures, document incidents, maintain shift logs, and coordinate with infrastructure and application support teams to ensure system availability and SLA compliance.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree