Network Operations Center (NOC) Operator

Lightning AI•Fort Worth, TX

11h•Onsite

About The Position

Lightning AI is seeking Network Operation Center (NOC) Operators to support 24/7 operations across select high-performance compute data centers with advanced monitoring infrastructure. This is an entry-level role focused on monitoring, alert triage, and escalation. In this role, you will serve as the first line of response, ensuring that system alerts are acknowledged, validated, and routed to the appropriate teams. You will follow structured runbooks and workflows to support reliable operations across our infrastructure. This is an exciting opportunity to start a career in data center operations, networking, or infrastructure while gaining exposure to advanced AI systems and large-scale GPU infrastructure. In this role, you will learn the fundamentals of data center operations, networking, and system reliability, gain exposure to large-scale AI and HPC environments, and assist with hands-on data center support activities under guidance. Potential growth paths include: Data Center Technician, Network Operations Engineer, Site Reliability Engineer (SRE). This role is based onsite at one of our data center facilities in Lisle, IL; Fort Worth, TX; or Quincy, WA. Shift flexibility is required to support our 24/7 operations environment. We are not able to provide visa sponsorship for this position at this time.

Requirements

Basic familiarity with computers, Linux systems, or IT environments (academic or personal experience is acceptable)
Ability to follow structured procedures and runbooks with attention to detail
Strong communication skills and ability to clearly document issues
Ability to prioritize tasks and respond quickly in a fast-paced, 24/7 environment
Willingness to learn and grow in a technical operations role

Nice To Haves

Exposure to monitoring tools (Grafana, Datadog, etc.)
Basic understanding of networking or server hardware concepts
Interest in data centers, cloud infrastructure, or AI systems
Strong sense of ownership and urgency, with the confidence to escalate issues to the appropriate teams or levels to ensure timely resolution

Responsibilities

Monitor data center systems using dashboards and alerting tools
Acknowledge and triage alerts across compute, network, and hardware systems
Identify and filter out false positives using predefined guidelines
Follow structured runbooks to perform initial validation steps (e.g., running diagnostic scripts or checking system status)
Escalate issues to the appropriate teams (hardware, network, SRE) based on clear escalation criteria
Notify relevant stakeholders during active incidents
Create, update, and manage tickets with accurate and timely information
Attach relevant logs, diagnostics, and observations to support faster resolution
Track incidents to ensure proper ownership and handoff
Identify recurring alerts or patterns and report them to improve monitoring and reliability
Maintain awareness of ongoing incidents and system status during your shift

Benefits

Comprehensive Health Coverage: Medical, dental, and vision coverage for employees and eligible dependents.
Meaningful Equity: RSUs that give employees a stake in the company's long-term success.
Retirement Savings: 401(k) matching (U.S.) and pension contributions (U.K.).
Flexible Time Off: Unlimited PTO, company holidays, and floating holidays to support work-life balance.
Company-Wide Winter Break: Two weeks of company closure each winter to disconnect and recharge.
Paid Parental & Family Leave: Paid leave to support you and your family through life's important moments.
Professional Development: Annual learning and development allowance to support your professional growth.
Wellness Benefits: Wellness and work-from-home stipends to support your physical and mental well-being.
Sabbatical Program: Four weeks of paid sabbatical leave after four years of service.
Flexible Work: Flexible schedules and a hybrid work model for our office-based teams.
In-Office Meals: Complimentary meals at our office hubs.