Analyst, Network Operations Center

Guitar Center•Phoenix, AZ

3d•Onsite

About The Position

The Network Operations Center Analyst monitors, analyzes, and maintains operational systems to support their performance, availability, security, and efficiency. The analyst responds to alerts, incidents, and service requests; works with cross-functional teams to troubleshoot technical issues; documents incidents and resolutions; and helps develop proactive measures to improve reliability. The role also includes assessing, containing, and escalating environmental emergencies involving fire suppression, power systems, air-conditioning units, and UPS battery backups, as well as receiving, staging, and assisting with installation of network, compute, and storage equipment. The position is based onsite at the downtown Phoenix network operations center and follows a full-time schedule: Monday 7:00 AM–5:30 PM and Tuesday–Thursday 10:30 AM–9:00 PM, with Friday–Sunday as regularly scheduled days off.

Requirements

Strong analytical and problem-solving skills, including the ability to quickly diagnose and resolve technical issues.
Excellent communication skills and the ability to collaborate effectively with diverse teams.
Experience with ITSM and monitoring platforms such as ServiceNow, Datadog, or SolarWinds.
Familiarity with the ITIL framework and hands-on experience with incident management processes.
Willingness and ability to work the specified full-time shift onsite at the downtown Phoenix network operations center.

Nice To Haves

Relevant certifications such as CompTIA A+, Security+, or ITIL Foundation.

Responsibilities

Monitor operational systems, networks, and applications for availability, performance, and security.
Respond to alerts, incidents, and service requests in accordance with established procedures and protocols.
Assess, contain, and escalate environmental emergencies involving fire suppression, power systems, air-conditioning units, and UPS battery backups.
Collaborate with cross-functional teams to troubleshoot and resolve technical issues affecting operations.
Document incidents, actions taken, and resolutions for analysis and future reference.
Contribute to proactive measures intended to prevent system failures and enhance reliability.
Receive, stage, and assist with installation of network, compute, and storage equipment.
Stay current with industry trends, best practices, and emerging technologies related to operational management.
Analyze operational data and metrics to identify trends, patterns, and potential risks to efficiency.