Analyst, Network Operations Center

Guitar Center • Phoenix, AZ

2d • Onsite

About The Position

Guitar Center Company is seeking a Network Operations Center Analyst to monitor, analyze, and maintain the performance and efficiency of operational systems. The analyst works with multiple departments to support seamless operations, identify potential issues, and implement solutions that optimize performance. This is a full-time, onsite role at the company's downtown Phoenix network operations center. The required schedule is Monday, 7:00 AM–5:30 PM; Tuesday through Thursday, 10:30 AM–9:00 PM; and regularly scheduled days off Friday through Sunday. The pay range is $22–$26 per hour, depending on experience and background; actual pay may also vary based on education and other factors. The role is not eligible for the Guitar Center Company bonus program.

Requirements

• Strong analytical and problem-solving skills, including the ability to quickly diagnose and resolve technical issues.
• Excellent communication skills and the ability to collaborate effectively with diverse teams.
• Experience with ITSM and monitoring platforms such as ServiceNow, Datadog, or SolarWinds.
• Familiarity with the ITIL framework and hands-on experience with incident management processes.

Nice To Haves

• Relevant certifications such as CompTIA A+, Security+, or ITIL Foundation.

Responsibilities

• Monitor operational systems, networks, and applications to maintain availability, performance, and security.
• Respond to alerts, incidents, and service requests according to established procedures and protocols.
• Assess, contain, and escalate environmental emergencies involving fire suppression, power systems, air-conditioning units, and UPS battery backups.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues affecting operations.
• Document incidents, actions taken, and resolutions for accurate records and future analysis.
• Contribute to proactive measures to prevent system failures and improve reliability.
• Receive and stage network, compute, and storage equipment, and assist with its installation.
• Stay current with industry trends, best practices, and emerging operational-management technologies.
• Analyze operational data and metrics to identify trends, patterns, and potential efficiency risks.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.
• Gig leave for employee musicians to take time off to share their music and return to their job after a tour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed