Network Operations Analyst
About The Position
Leidos is seeking a junior-level Network Operations Analyst to support the NASA Integrated Operations Center (NIOC) in a large, 24/7 enterprise network environment. The position supports daily network operations in a mission-critical production environment, helping identify and assess risks and maintain network stability and operational continuity by following established procedures. The analyst assists with troubleshooting, deploying, and implementing changes to DNS, DHCP, and IP Address Management (IPAM) systems under technical guidance. The role requires accurate documentation, attention to detail, and effective communication with federal customers, technical teams, remote vendors, and other operations teams. The position may be performed onsite or remotely as required, and the employee must be flexible to work first or second shift based on operational needs.
Requirements
- High school diploma or equivalent.
- Minimum of 4 years of experience in enterprise network management and troubleshooting.
- Hands-on experience with network implementation and troubleshooting at the Cisco Certified Network Associate (CCNA) level.
- Working knowledge of DNS, DHCP, and IP Address Management (DDI) networking systems and internet security.
- Working knowledge of network authentication processes.
- Experience using PuTTY and SecureCRT.
- Ability to work independently, follow established procedures and technical direction, and collaborate effectively with team members.
- Ability to assess and prioritize assigned tasks based on importance, urgency, potential risks, and customer needs.
- Excellent written and verbal communication skills.
- Ability to work onsite or remotely, as required.
- Flexibility to work first or second shift based on operational needs.
- U.S. citizenship.
- Ability to obtain and maintain a Public Trust.
Nice To Haves
- Experience with VitalQIP or enterprise DNS, DHCP, and IP Address Management (DDI) systems.
- Experience with Cisco device management.
- Current Secret security clearance or Public Trust Level III designation.
- Cisco Certified Network Associate (CCNA) certification.
Responsibilities
- Monitor trouble ticket queues and respond to incidents in accordance with established Service Level Agreements (SLAs).
- Provide technical support to a large user base by troubleshooting and resolving DNS, DHCP, and IP Address Management (IPAM) network issues; communicate with customers by telephone, email, and instant messaging.
- Assist the Network Engineering Team with deploying new hardware and software to support network expansion and enhance network functionality.
- Collaborate with peers and local technicians to identify, troubleshoot, and resolve physical layer network issues.
- Work with other Network Operations Center (NOC) teams to identify and troubleshoot WAN, firewall, security, and DNS, DHCP, and IPAM (DDI) issues affecting LAN operations.
- Participate in an on-call rotation to support after-hours escalations and critical network outages.
- Attend regular operations staff meetings to review project status, discuss operational activities, and stay informed about upcoming initiatives.
- Document work performed accurately and follow established processes and workflows.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
