Network Operations Center Analyst
About The Position
The ESOC Engineer oversees monitoring, troubleshooting, and management of network and infrastructure services in a fast-paced, 24/7 mission-critical environment. The position provides technical support for escalated issues and works to quickly resolve problems affecting enterprise services. The analyst uses networking tools to troubleshoot service issues, coordinates with service owners to resolve disruptions, and works with the Service Desk to identify potential widespread issues and ensure rapid escalation. As the organization transitions toward agentic infrastructure operations and monitoring, the position will help identify AI-driven opportunities and implement AI tools to improve issue detection and support automated problem resolution. U.S. citizenship is required because of the nature of the work performed at the facility. The role supports a 6 a.m. to 4 p.m. Wednesday-through-Saturday shift.
Requirements
- At least 2 years of experience in a technical operations environment.
- Experience developing basic scripts.
- Experience providing technical customer support.
- Knowledge of Linux and UNIX, Windows, and networks.
- Knowledge of ServiceNow or other ticketing systems.
- Knowledge of ITIL concepts.
- Strict attention to detail.
- Ability to apply fundamental concepts, processes, practices, and procedures to technical assignments.
- Ability to support a 6 a.m. to 4 p.m. Wednesday-through-Saturday shift.
- Associate's degree, or at least 2 years of experience in IT operations and incident management in lieu of a degree.
- U.S. citizenship is required.
Nice To Haves
- Strong communication and customer-focused skills.
Responsibilities
- Monitor and troubleshoot incident management for networks and services in a fast-paced environment.
- Monitor and troubleshoot network, infrastructure, and service problems, ensuring quick resolution.
- Resolve customer and service issues in a timely and efficient manner using networking tools.
- Coordinate with service owners to resolve disruptions and work with the Service Desk to identify widespread issues and escalate them rapidly.
- Identify AI-driven opportunities and implement AI tools to enhance issue detection and facilitate automated problem resolution.
Benefits
- Health, life, disability, financial, and retirement benefits.
- Paid leave.
- Professional development.
- Tuition assistance.
- Work-life programs.
- Dependent care.
- Recognition awards for exceptional performance and demonstration of company values.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
