Network Operations Analyst

Leidos • Huntsville, AL

1d

About The Position

The NASA Integrated Operations Center (NIOC) seeks a junior-level Network Operations Analyst to support a large, 24/7 enterprise network in a mission-critical production environment. The role supports daily network operations, helps identify and assess potential risks, and follows established procedures to maintain network stability and operational continuity. It requires working knowledge of wired and wireless networking, DNS, DHCP, and IP Address Management (IPAM) systems as they relate to LANs, WANs, and firewalls. The analyst assists with troubleshooting, deploying, and implementing changes to DNS, DHCP, and IPAM (DDI) systems under established technical guidance and procedures. Strong communication, collaboration, attention to detail, adherence to workflows, and accurate documentation are essential. The role requires U.S. citizenship and the ability to obtain and maintain a Public Trust. Work may be onsite or remote as required, and the employee must be flexible to work first or second shift based on operational needs.

Requirements

• High school diploma or equivalent.
• At least 4 years of experience in enterprise network management and troubleshooting.
• Hands-on experience with network implementation and troubleshooting at the Cisco Certified Network Associate (CCNA) level.
• Working knowledge of DNS, DHCP, and IP Address Management (DDI) networking systems and internet security.
• Working knowledge of network authentication processes.
• Experience using PuTTY and SecureCRT.
• Ability to work independently, follow established procedures and technical direction, and collaborate effectively with team members.
• Ability to assess and prioritize assigned tasks based on importance, urgency, potential risks, and customer needs.
• Excellent written and verbal communication skills.
• Ability to work onsite or remotely as required.
• Flexibility to work first or second shift based on operational needs.
• U.S. citizenship.
• Ability to obtain and maintain a Public Trust.

Nice To Haves

• Experience with VitalQIP or enterprise DNS, DHCP, and IP Address Management (DDI) systems.
• Experience with Cisco device management.
• Current Secret security clearance or Public Trust Level III designation.
• Cisco Certified Network Associate (CCNA) certification.

Responsibilities

• Monitor trouble ticket queues and respond to incidents in accordance with established Service Level Agreements (SLAs).
• Provide technical support to a large user base by troubleshooting and resolving DNS, DHCP, and IP Address Management (IPAM) network issues.
• Communicate directly with customers by telephone, email, and instant messaging.
• Assist the Network Engineering Team with deploying new hardware and software to support network expansion and enhance network functionality.
• Collaborate with peers and local technicians to identify, troubleshoot, and resolve physical layer network issues.
• Work with other Network Operations Center (NOC) teams to identify and troubleshoot WAN, firewall, security, and DNS, DHCP, and IPAM (DDI) issues affecting LAN operations.
• Participate in an on-call rotation to support after-hours escalations and critical network outages.
• Attend regular operations staff meetings to review project status, discuss operational activities, and stay informed about upcoming initiatives.
• Accurately document work performed and follow established procedures and workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED