Sr. Network Operations Analyst

Alliant Energy•Madison, WI

About The Position

The Sr. Network Operations Analyst supports Alliant Energy’s growing and modernizing communications network by maintaining and monitoring a complex environment that includes fiber optic transport, leased circuits, and IP/MPLS routing and switching infrastructure. The role provides real-time operational support through enterprise monitoring platforms, responds to alarms, troubleshoots issues across Layers 1–3, and coordinates with field operations and engineering teams during incidents and maintenance events. It also supports circuit provisioning, device configuration, change control, and documentation to help keep the network resilient, secure, and scalable. The analyst coordinates departmental projects and the design, evaluation, recommendation, building, testing, and maintenance of medium to large computing services, and prepares system specification documents. The role resolves escalated Help Desk tickets within specified timeframes, maintains service levels, guides resolution of moderate to complex operational issues, supports regulatory compliance, and maintains disaster recovery plans and drills. Additional work includes technical documentation and training materials, communicating and presenting system enhancements or alternatives, participating in Agile processes, and assisting other teams and vendors. The position requires a bachelor's degree, preferably with an emphasis in information technology or a related area, and six years of experience in PC support in a networked environment. The successful candidate has advanced experience administering Microsoft Windows systems and client computing environments, along with knowledge of network operating systems and networking technologies.

Requirements

Bachelor's degree; emphasis in information technology or a related area is preferred.
Six years of experience in PC support in a networked environment, including system hardware and software support.
Advanced administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware and peripherals, and general PC troubleshooting and problem resolution.
Advanced understanding of software application packaging and distribution tools, methods, and techniques.
Working knowledge of network operating systems, LAN characteristics, network topologies, components, protocols, and services, including TCP/IP, LDAP, DNS, DHCP, firewalls, and routers.
Effective interpersonal, verbal, and written communication skills.
Ability to apply logical reasoning and derive workable solutions for moderate to highly complex problems.
Ability to lead a project team to successfully conclude moderate to complex technology initiatives.
Ability to work effectively in a collaborative and inclusive work environment.

Responsibilities

Coordinate departmental projects and the design, evaluation, recommendation, building, testing, and maintenance of medium to large computing services.
Write specification documents for computing systems.
Provide real-time network operational support using enterprise monitoring platforms, respond to alarms, and troubleshoot issues across Layers 1–3.
Coordinate with field operations and engineering teams during incidents and maintenance events.
Support circuit provisioning, device configuration, change control, and documentation.
Respond to Help Desk support tickets and resolve escalated technical issues within specified timeframes using troubleshooting tools and procedures while maintaining service levels.
Provide leadership and guidance in resolving moderate to complex operational issues.
Comply with applicable local, state, and government regulations, including SOX, NERC CIP, FERC, and TSA.
Maintain disaster recovery plans and coordinate the planning and execution of disaster recovery drills.
Lead the creation and maintenance of technical documentation for hardware and software in the client computing environment, as well as end-user training materials.
Prepare communications and presentations on system enhancements and alternatives.
Participate in Agile processes to gather requirements, develop solutions, and deliver products.
Assist other teams and help manage relationships with outside vendors.
Perform other duties as needed in support of Alliant Energy's values and purpose.