Network Operations Center Analyst

Booz Allen Hamilton•McLean, VA

1d•$48,000 - $98,000•Onsite

About The Position

The Network Operations Center Analyst monitors, troubleshoots, and manages network and infrastructure services in a fast-paced, 24/7 mission-critical environment. The role provides technical support for escalated issues and works to resolve disruptions affecting enterprise services quickly. The analyst uses networking tools to resolve service issues, coordinates with service owners, and works with the Service Desk to identify potential widespread issues and escalate them rapidly. As the organization moves toward agentic infrastructure operations and monitoring, this position will help identify AI-driven opportunities and implement AI tools to improve issue detection and support automated problem resolution. U.S. citizenship is required because of the nature of the work performed at the facility. The role supports a 6 a.m. to 4 p.m., Wednesday-through-Saturday shift and is not remote.

Requirements

At least 2 years of experience in a technical operations environment.
Experience developing basic scripts.
Experience with technical customer support.
Knowledge of Linux and UNIX, Windows, and networks.
Knowledge of ServiceNow or ticketing systems.
Knowledge of ITIL concepts.
Strict attention to detail.
Ability to apply fundamental concepts, processes, practices, and procedures to technical assignments.
Ability to support a 6 a.m. to 4 p.m., Wednesday-through-Saturday shift.
Associate's degree, or at least 2 years of experience in IT operations and incident management in lieu of a degree.
U.S. citizenship is required.

Nice To Haves

Strong communication and customer-focused skills.

Responsibilities

Monitor and troubleshoot incident management for the network and services in a fast-paced, 24/7 environment.
Monitor and troubleshoot the network, infrastructure, and services, ensuring problems are resolved quickly.
Troubleshoot and resolve customer and service issues efficiently using networking tools.
Coordinate with service owners to resolve disruptions and work with the Service Desk to identify potential widespread issues and escalate them rapidly.
Identify opportunities for AI-driven infrastructure operations and implement AI tools to enhance issue detection and facilitate automated problem resolution.