Network Operations Center (NOC) Lead
About The Position
The Network Operations Center (NOC) Lead supports the Department of Homeland Security (DHS) information technology infrastructure. The role directs continuous network monitoring, incident coordination, fault isolation, technical escalation, and restoration activities across the assigned enterprise network environment. The NOC Lead organizes monitoring and engineering resources according to operational priorities, network criticality, incident severity, and Government-established service levels. The role correlates monitoring events, network device status, service management records, and configuration information to distinguish localized faults from broader service disruptions. For incidents involving multiple systems or sites, the NOC Lead coordinates with cybersecurity personnel and other authorized engineering teams to identify affected dependencies and establish restoration priorities. Where authorized, the role works alongside partners on operational telemetry correlation and graph-enabled dependency analysis to improve visibility into infrastructure components, network services, and mission-supporting systems. The NOC Lead maintains technical escalation procedures, shift coordination, incident documentation, and operational reporting to support continuous service delivery and Government situational awareness. The position is full-time, direct hire, and fully on-site in Chandler, Arizona, or Washington, DC. The employee must possess or be capable of obtaining a Top Secret clearance; classified duties may be performed only after Government verification and authorization.
Requirements
- Bachelor's degree and three years of networking experience, or five years of managerial or supervisory information technology experience.
- Possess or be capable of obtaining a Top Secret clearance when required. Classified duties may be performed only following Government verification and authorization.
- Service management experience, networking certifications, infrastructure knowledge, education, and project management capabilities.
- Experience with ServiceNow or a comparable ticketing system for incident documentation, escalation, restoration tracking, and recurring problem identification.
- CCNA, CCNP, or equivalent certification qualifications supporting enterprise network operations and troubleshooting.
- Demonstrated experience with Cisco, Infoblox, Juniper, network monitoring platforms, and applicable Zscaler Internet Access, Private Access, and Digital Experience capabilities.
- ITIL Foundation accreditation or higher, with the ability to apply service management practices to incident response, problem resolution, change coordination, and operational improvement.
- Knowledge of Cisco, Juniper, and comparable enterprise networking platforms to guide fault isolation, technical escalation, and operational engineering decisions.
- Excellent written and verbal communication skills, including the ability to communicate effectively with management, technical staff, and customer personnel.
- Strong organizational skills and ability to adapt to a rapidly changing environment.
- Experience collaborating across departments to identify requirements and dependencies.
- Self-motivated, proactive, and able to anticipate problems.
- Must be able to work fully on-site in Chandler, AZ, or Washington, DC.
- Must possess or be capable of obtaining a Top Secret clearance.
Responsibilities
- Support and direct enterprise network operations and troubleshooting.
- Direct continuous network monitoring, incident coordination, fault isolation, technical escalation, and restoration activities.
- Organize monitoring and engineering resources around operational priorities, network criticality, incident severity, and Government-established service levels.
- Correlate monitoring events, network device status, service management records, and configuration information to distinguish localized faults from broader service disruptions.
- Coordinate with cybersecurity personnel and other authorized engineering teams on multi-system or multi-site incidents to identify dependencies and establish restoration priorities.
- Where authorized, work with partners on operational telemetry correlation and graph-enabled dependency analysis.
- Maintain technical escalation procedures, coordinate shifts, and provide operational reporting to support continuous service delivery and Government situational awareness.
- Use ServiceNow or a comparable ticketing system to document incidents, escalations, restoration tracking, and recurring problem identification.
- Use Cisco, Infoblox, Juniper, network monitoring platforms, and applicable Zscaler capabilities to assess network conditions and coordinate technical resolution.
- Apply ITIL-based service management practices to incident response, problem resolution, change coordination, and operational improvement.
- Coordinate maintenance activities, technical changes, network improvements, and operational implementation schedules using project management experience.
Benefits
- Health, dental, and vision care
- Onsite health centers
- Employee Assistance Program
- Wellness program
- Profit sharing
- 401(k) plan with company matching
- Life and disability insurance
- Tuition reimbursement
- Paid time off and sick leave, starting at 20 days per year
- 10 holidays per year
- Parental leave
- Military leave
- Bereavement leave
- Nursing mothers benefits
- Voluntary legal benefits
- Pet insurance
- Employee discount program
- Certain positions may be eligible for variable incentive compensation, such as bonuses or commissions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
