Network Operations Center (NOC) Technician
About The Position
Hiawatha Communications is seeking an entry-level Network Operations Center (NOC) Technician to join its technical operations team. This is an opportunity for someone interested in technology, problem-solving, and helping others to build a career in networking and telecommunications. The technician provides first-level technical support, monitors network systems and events, handles trouble tickets, troubleshoots issues using established procedures and tools, and escalates issues when appropriate. The role also supports customer and internal communications, incident documentation, network records and documentation, mapping, service provisioning, and special projects. After appropriate training, the technician participates in an on-call rotation.
Requirements
- High school diploma or equivalent.
- Strong communication and customer service skills.
- Interest in computers, networking, and technology.
- Good problem-solving skills and attention to detail.
- Dependability, professionalism, and a willingness to learn.
- Ability to work independently and as part of a team.
Nice To Haves
- An associate's or bachelor's degree in information technology, computer science, networking, telecommunications, electronics, or a related technical field.
- Equivalent technical training, certifications, or relevant work experience will also be considered.
- IT, networking, technical support, customer service, or telecommunications experience is helpful but not required.
- Familiarity with TCP/IP, fiber optics, or networking.
- CompTIA Network+, Cisco CCNA, or similar certification.
Responsibilities
- Provide first-level technical support and troubleshooting.
- Respond professionally to calls and emails from customers and internal teams.
- Monitor network systems, alarms, and network events.
- Create, update, and track trouble tickets.
- Troubleshoot issues using established procedures and tools.
- Escalate issues to senior technical staff when appropriate.
- Keep customers and internal teams informed of issue status.
- Assist with incident and Reason for Outage (RFO) documentation.
- Maintain network, customer, and plant records.
- Assist with network documentation, mapping, service provisioning, and special projects.
- Participate in an on-call rotation after appropriate training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
