Network Operations Center- NOC Tier 1

CACI International•Washington, DC

About The Position

The Network Operations Center Tier 1 role supports CACI’s Enterprise Communications Services 3 (ECS3) program for an intelligence customer at CONUS and OCONUS locations. The program provides design, transition, operations, and continual service improvement for customer LAN, CAN, and unified communications services, including technology modernization, technology refresh, and Capital Equipment Replacement Program activities. As part of the NOC and Network team, the employee coordinates with NOC and operational staff to resolve challenging support issues, accept and resolve tickets, support platform upgrades, and prepare technical resolution reports for critical network outages. The role handles network troubleshooting, monitoring, patching, upgrades, provisioning, incident and problem resolution, and implementation projects. It also supports knowledge management, engineering design data calls, and may configure and maintain unified communications monitoring systems. The employee works independently with some supervision; at remote locations, independent engineering, maintenance, and network problem-solving may be required with minimal or intermittent input from other tiers or locations. This is a regular, full-time position requiring a current IAT II certification and a minimum TS/SCI clearance, with the ability to obtain a polygraph. The posting lists a minimum required hourly wage of $38.68 and states that pay and benefits will meet or exceed applicable Service Contract Labor Standards. CACI describes flexible time off, learning resources, competitive compensation, and benefits covering healthcare, wellness, financial and retirement support, family support, continuing education, and time off.

Requirements

High school diploma or GED plus 11 years of experience, or an associate degree plus 9 years, or a bachelor’s degree plus 7 years, or a master’s degree plus 5 years.
Current IAT II certification is required.
Minimum TS/SCI clearance and ability to obtain a polygraph.
Ability to work independently with some supervision; remote assignments may require independent work with minimal or intermittent input from other tiers or locations.

Responsibilities

Coordinate with NOC and operational staff to address support problems and support platform upgrades.
Coordinate ticket acceptance and resolutions and support technical resolution reports for critical network outages.
Perform system patching and IAVA patches on network routers and switches.
Perform IOS and software upgrades.
Draft standard operating procedures for network operations.
Troubleshoot system failures and network accessibility problems affecting services.
Monitor network performance, track usage, and develop capacity reports.
Recommend improvements to network monitoring, management, and operational efficiency.
Use experience and knowledge articles to identify and implement potential workarounds.
Update knowledge articles and answer how-to questions.
Enter solutions into the Solutions database to support knowledge management.
Support engineering design data calls.
Support network implementation, installation, and technical refresh projects at sites or locales.
Work independently with some supervision, including independent engineering, maintenance, and problem-solving at remote locations as needed.
Gather and analyze detailed information to investigate difficult problems and develop technical solutions applicable across the enterprise.
Resolve network tickets.
Support ticket closure across Network Operations staff, including initial categorization of service requests by type, sub-type, location, device, and priority.
Use administrative network access to provision switches, routers, VLANs, and Crypto.
Use administrative access to network components to research errors, incidents, and problems; perform incident analysis; and identify potential problems.
Route service requests to the appropriate organization for incident resolution.
Perform root cause analyses.
Resolve problems associated with incident tickets.
May configure, deploy, manage, and maintain unified communications monitoring systems to support system and service availability and performance.