NOC Operator Tier 1

Goldbelt, Inc.•Honolulu, HI

About The Position

The Tier 1 NOC Operator provides around-the-clock monitoring, fault detection, and incident management for the Navy Enterprise Voice and Video System – Hawaiʻi (NEVVS-HI). This is a mission-critical 24x7x365 operation supporting Navy voice and video network infrastructure. Operators serve as the first line of defense, identifying, analyzing, and escalating network issues affecting telephony and video services across Joint Base Pearl Harbor-Hickam and annex locations. The role operates in a rotating-shift NOC environment and supports Navy communications operations. It requires strict adherence to information assurance, safety, security, and operational procedures, and the ability to assume alternate-site duties during continuity-of-operations events and exercises.

Requirements

Strong analytical and troubleshooting skills in a high-tempo network operations environment.
Proficiency in fault detection, alarm correlation, and incident response procedures.
Familiarity with network monitoring tools and ticketing systems such as TMS, SolarWinds, HP OpenView, or similar.
Ability to follow and execute technical SOPs with precision and accountability.
Effective communication and coordination skills for real-time operational reporting.
Ability to maintain operational discipline, accuracy, and professional composure under pressure.
Avaya certification, VoIP Network Management certification, or documented experience with VoIP Network Operations.
One of the following to meet the DoD 8140.03 Cyberspace Workforce (CWF) Code 441 – Network Operations Specialist baseline certification requirements at the Intermediate proficiency level: formal education (BA degree), Government-specific training, or an industry-recognized certification such as CompTIA Security+, Network+, or CCNA.
Availability to work day, evening, overnight, weekend, and holiday shifts in support of 24/7 mission operations.
U.S. citizenship.
Must be able to obtain an active DoD Secret clearance.

Nice To Haves

Bachelor’s degree in Information Technology, Cybersecurity, or a related field.
Additional certifications such as CompTIA Security+, Network+, or CCNA.
Prior experience supporting DoD or Navy network environments.
Familiarity with the Defense Switched Network (DSN) or enterprise telephony infrastructure.

Responsibilities

Monitor telephony and network systems in real time using Government-provided network management tools.
Detect, document, and report Priority I/II/III and Mission Essential Circuit (MECL) incidents according to established procedures.
Perform initial fault isolation, diagnosis, and troubleshooting to identify network, circuit, or equipment failures.
Escalate incidents to Tier 2 or Tier 3 support, providing timely updates and accurate documentation in the Telephony Management System (TMS).
Collaborate with field technicians and system administrators to support network and service restoration and verification.
Maintain situational awareness through continuous communication and reporting to leadership and impacted customers.
Develop and maintain accurate ticket documentation, ensuring traceability and data integrity.
Support continuity of operations by assuming alternate-site duties during COOP events and exercises.
Follow security, safety, and standard operating procedures defined by NCTAMS PAC and NEVVS-HI governance.