Network Infrastructure Technician - Tier 1
About The Position
GDIT is hiring a Network Infrastructure Technician - Tier 1 to support network operations activities and projects for the USCENTCOM Information Technology Services (CITS) Program supporting USCENTCOM J6 in Tampa, Florida. The role assists with maintaining, supporting, troubleshooting, and securing network systems, and provides hands-on experience with network hardware, software, and IT tools. The technician monitors and maintains network infrastructure, supports hardware and software installation and configuration, responds to connectivity issues, and escalates complex problems when needed. The position also involves maintaining network records and documentation, updating diagrams and inventories, and collaborating with senior technicians, IT support, and other departments. The role is onsite at MacDill Air Force Base and may require weekend and evening work as needed.
Requirements
- High school diploma.
- At least 3 years of related experience is listed in the job qualifications; the job description's detailed requirements section states 1 to 3+ years of related experience.
- Applicable DoD 8140 or DoD 8570 certification.
- Current Secret clearance and ability to maintain or obtain Secret clearance.
- U.S. citizenship.
- Basic knowledge of TCP/IP, LAN/WAN technologies, network protocols, and network hardware.
- Basic understanding of network security concepts and VPN technologies, including IPSEC, DMVPN, S2S, L3VPN, and VPLS.
- Basic understanding of EIGRP, OSPF, and BGP routing protocols.
- Strong analytical and troubleshooting skills.
- Strong communication and interpersonal skills, teamwork, and ability to explain technical issues to non-technical staff.
- Ability and eagerness to learn new technologies and take on additional responsibilities.
- Ability to work independently with little direction and guidance.
- Ability to work weekends and evening hours as needed.
Nice To Haves
- Associate's degree in Information Technology, Computer Science, or a related field.
- Cisco Certified CCNA.
- Experience with USCENTCOM and familiarity with its mission.
- Knowledge of and familiarity with USCENTCOM's IT environment.
Responsibilities
- Assist with maintenance, support, monitoring, and troubleshooting of network systems and infrastructure, including switches, routers, and firewalls.
- Support installation, configuration, and testing of network hardware and software to ensure connectivity for devices and end users.
- Respond to user inquiries and network connectivity issues, perform basic diagnostics, and escalate complex issues.
- Maintain detailed records of network configurations, incidents, and changes in network topology.
- Update network diagrams, inventories, and related documentation.
- Work with senior network technicians, IT support, and other departments to support seamless network operations and ongoing projects.
- Communicate technical information and issues clearly and professionally to non-technical staff.
Benefits
- 401(k) with company match.
- Medical, dental, and vision plan options, including some health plans with Health Savings Accounts.
- Paid education and certifications.
- Paid vacation, holidays, sick and personal time, and other paid time-off plans.
- Paid parental, military, bereavement, and jury duty leave.
- Short- and long-term disability benefits, life insurance, and other insurance offerings.
- Professional growth opportunities and internal mobility support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
