Operations Analyst Jobs

About The Position

Requirements

• Able to stand and/or walk for extended periods of time
• Able to pull, push or lift items weighing up to 50 pounds.
• Minimum of 2 years of work experience in a professional environment providing customer service, hospitality and audio visual/general office technology support.
• Experience with MS Office (Word, Excel, PPT, Teams)
• Must have Critical thinking skills.
• Problem solving skills
• Proven ability to work independently and as a team member.
• Good communication skills (written and oral)
• Good organizational, multi—tasking and time management skills.
• Highly responsive, flexible and adaptable
• Proactive thinker/action
• Passionate about customer service.
• High level of professionalism.
• Demonstrated leadership in professional setting.
• Demonstrated teamwork and collaboration in a professional setting.
• Ability to work with highly confidential material and maintain confidentiality.
• Comfortable with technology.

Nice To Haves

• Experience working in hospitality setting
• Experience working in a facilities setting
• Seeks out challenges and opportunities to grow

Responsibilities

• Answer general inquiries, assist in resolving challenges or direct them to the appropriate resource.
• Greet clients, visitors and employees.
• Provide personalized and exceptional internal and external customer support with an emphasis on elevated hospitality.
• Provide first-line support for basic office technology.
• Provide meeting and event technology support prior to and during meetings.
• Assist with any Workplace position while demonstrating a willingness to help wherever needed.
• Carry out instructions for security, fire, health and safety and maintain records.
• Set up and maintain workspace/meeting rooms including catering and audio/visual equipment.
• Keep inventory, stock and maintain appearance of general use areas (e.g., copy room, coffee/kitchen area, etc.).
• Provide basic technical support for standard office equipment (e.g., copiers and printers).
• Complete multiple daily walkthroughs of work area to support customers and ensure space is prepared to standards.
• Provide support and/or execute activities related to on-site or off-site meetings and events.
• Perform administrative duties according to location processes and guidelines.
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest.
• Respond to inquiries and anticipate needs.
• Communicate and interact effectively with teammates and other departments.
• Process space reservation requests (assign and confirm space) and ensure optimal workspace occupancy.
• Contribute to the preparation of daily, weekly, and monthly reports.
• Other duties as assigned.

Benefits

• medical
• dental
• vision
• life
• long-term disability coverage
• 401(k) plan
• bonus opportunities
• paid holidays
• paid time off