Sales Operations Analyst

Qnity•Chesterfield, MO

About The Position

The Sales Operations Analyst supports the Sales organization, with a focus on sales forecasting, performance analysis, data accuracy, and operational effectiveness. The role supports the development, maintenance, and analysis of North America sales forecasts, working with sales managers, manufacturing representatives, and senior leadership to consolidate forecast inputs, identify trends and variances, improve forecast accuracy, and turn sales data into useful business insights. The analyst also supports customer relationships, sales processes, commissions, CRM data integrity, reporting, and day-to-day sales operations. The role requires working with substantial sales data, identifying patterns and issues, and communicating findings to sales teams and senior leaders. It also includes operational and customer support, improving sales processes, supporting sales systems, preparing leadership presentations, and providing guidance to newer team members as needed.

Requirements

Bachelor’s degree or equivalent relevant work experience.
Experience working with sales forecasts, sales data, business planning, or sales performance reporting.
Strong analytical skills, including the ability to identify trends, variances, and meaningful insights from sales data.
Working knowledge of Excel, including organizing, analyzing, and presenting data.
Ability to create data spreadsheets, reports, and presentations for business and leadership audiences.
Strong critical-thinking and problem-solving skills.
Ability to work independently while collaborating effectively with Sales and cross-functional stakeholders.
Ability to articulate data findings at both a high level and a detailed level.

Nice To Haves

Five or more years of relevant work experience.
Previous experience in Sales Operations, Sales Analytics, Commercial Operations, Financial Planning & Analysis, or a related analytical role.
Experience supporting recurring sales forecasting and analyzing forecast accuracy, trends, or variances.
Experience working with CRM, ERP, or sales reporting systems.

Responsibilities

Support the development and maintenance of recurring North America sales forecasts, gathering and validating inputs with sales managers and other stakeholders.
Analyze forecast data, sales trends, historical performance, and business inputs to identify risks, opportunities, and variances to plan.
Monitor forecast accuracy and investigate significant changes or variances to improve future forecast reliability.
Consolidate sales and forecast information into reporting and executive-level presentations for North America Senior Leadership.
Translate complex sales data into actionable insights to support leadership understanding and decision-making.
Maintain accurate sales information and reporting used to measure performance and identify process improvement opportunities.
Provide operational support to Sales Management and plan and coordinate projects to improve sales team efficiency and effectiveness.
Develop sales-process procedures and participate in developing requirements for sales support systems.
Turn ambiguous business problems into actionable solutions for North America Senior Leadership.
Prepare executive presentations on sales metrics, forecasts, trends, and business results.
Perform monthly commissions activities, including POS sales, direct sales, representative and regional dashboards, representative statements, and payment approvals.
Provide daily support to the Channel Manager.
Approve Design Win Registration.
Maintain data integrity and optimize CRM functionality.
Provide IT support for certain Global Sales requests.
Create and modify identifier codes in QAD and provide ad hoc support to the North America sales team.
Create training materials on sales operations and technology best practices.
Analyze information and standard practices to make judgments about resolving problems.
Apply existing guidelines and policies with moderate guidance and direction.
Provide informal guidance to newer team members as needed.
Identify and establish relationships with new customers and/or manage and build relationships with existing customers.
Provide internal and external technical and/or customer support for product development and application, processing techniques, and problem resolution.
Work with sales managers and manufacturing representatives on daily activities.