Analyst - Sales Operations
About The Position
ADP is seeking a Sales Operations Analyst within its Commercial Operations Center of Excellence to help drive insights, innovation, and process improvement. The analyst will contribute to the Commercial Operations team by maintaining and enhancing reporting metrics, key processes, and analysis, while working with business partners to provide timely support and improve standard support practices. The role partners with cross-functional leaders and operations teams and calls for a self-starting, intellectually curious approach to business problems and opportunities. The analyst uses analytical and technical skills to source and interpret data, streamline processes, and identify opportunities to automate and scale support across the organization. The role also provides research, reporting, analysis, communications, and system-update support to sales leaders, and offers guidance on automation and tools to support successful project rollouts. The posting includes the designation “#LI-Hybrid.”
Requirements
- 3–5 years of operations experience, such as Sales Operations, Revenue Operations, Marketing Operations, or FP&A.
- Strong analytical and technical skills, including critical thinking, Excel, and data aggregation and review.
- Ability to formulate problem statements and structure analyses to identify root causes, provide options, present findings, and support decision-making.
- Excellent interpersonal, written, and oral communication skills.
- Ability to manage multiple initiatives, stakeholders, and client expectations, and to prioritize independently.
- Ability to work effectively in cross-functional and matrixed teams.
- Ability to thrive in a fast-paced, evolving work environment.
Nice To Haves
- Project management background.
- College degree (not required).
Responsibilities
- Analyze business needs, source data, and streamline processes for efficient production.
- Identify and use tools to streamline work, such as Power Automate, Tableau, Python, and Copilot.
- Learn, implement, and manage new technologies as needed.
- Document processes and develop roadmaps for automation, ensuring timely deliverables.
- Help identify and eliminate obstacles to replicating and scaling support across the organization.
- Communicate updates, challenges, and changes to key stakeholders to support a strong service experience.
- Apply an analytical and problem-solving mindset to challenges in a rapidly changing environment.
- Develop an understanding of key sales data sources and how they interact to produce reporting and presentations, and identify workarounds for gaps in data, sourcing, or dependencies, including SFDC and Oracle.
- Use advanced analytical skills to identify correlations across data streams and provide strategic direction to initiatives and priorities.
- Partner across functions and workstreams to align deliverables and best practices.
- Provide internal and external guidance on new automations and tools to support successful project rollout.
- Manage workload and deadlines to provide quick-turnaround, client-focused, just-in-time support.
- Prepare research, reporting, analysis, and communications for sales leaders, and support system updates as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
