Sales Operations Analyst

GE Appliances, a Haier company•Louisville, KY

3d•Onsite

About The Position

The Sales Operations Analyst leads GE Appliances’ efforts to resolve escalated issues from The Home Depot (THD), working cross-functionally to find timely solutions. The role is on-site in Louisville, Kentucky, and provides operational support to the Home Depot National Account Team. It also supports online product launches and maintenance, tracks initiatives and performance, and coordinates with delivery, service, operations, and logistics teams. The analyst is the main point of contact for delivery and service issues and serves as a THD vendor liaison for delivery escalations.

Requirements

2–3 years of experience in sales.
Demonstrated problem-solving skills.
Bachelor’s degree.
Must be legally authorized to work in the United States at the time of hire and maintain that authorization without current or future employer or school sponsorship.

Responsibilities

Lead content and asset activation for new product launches online with the THD online team.
Manage quality and return errors identified through online audits of product information pages in THD’s Supplier Hub.
Onboard, train, and manage Commercial Development Program bubble assignments and co-op students or interns.
Own product maintenance with Home Depot in its item data management system.
Assist with tracking THD initiatives and online performance.
Collaborate with Operations and Logistics to plan and ship orders for new initiatives.
Provide operational support to the Home Depot National Account Team, including managing THD delivery and service escalations in coordination with Local Delivery and Service teams.
Work with the GEA ASI Call Center Home Delivery Team in Rapid and Memphis to resolve escalations in a timely manner.
Be available to customers during retail hours, weekends, and holidays, with access to systems in case issues arise; serve as the main point of contact for issues.
Act as the THD vendor liaison for delivery issues.
Cross-train on THD processes, issues, and resolutions.
Serve as an escalation contact for Area Sales Managers.
Work cross-functionally with Delivery Agents to drive resolution.