Operations Analyst (Digital Transfer Agency) US

ZILO•Boston, MA

About The Position

ZILO is establishing a regulated digital transfer agency service for tokenised funds. The service maintains the register and legal record of title across the United States, Luxembourg, Ireland and the United Kingdom. Day-to-day processing is delivered from ZILO’s centralised UK operations hub, serving registered entities in each jurisdiction. These founding roles will help establish the service’s processes, controls and evidence standards. The Operations Analyst is the in-jurisdiction processing role for the US line, completing processing in conjunction with UK hub analysts and working US hours, with a focus on periods the hub cannot cover. The role is hands-on from day one. Initially, the fund serves institutional investors on a single daily NAV, with modest volumes and an emphasis on accuracy, evidence and exception handling. The role performs operational work that supports the obligations of ZILO US as the registered transfer agent, producing evidence that demonstrates compliance. The work is subject to applicable transfer-agent regulations and the platform’s maker-checker controls.

Requirements

Experience in transfer agency, fund administration or investment operations, including hands-on order processing and register maintenance.
Understanding of an end-to-end dealing cycle, including cut-off, NAV application, settlement and reconciliation, and the purpose of each step.
Reconciliation experience and the discipline to investigate breaks rather than write them off.
Accuracy under daily deadlines and confidence to stop and escalate rather than process through an exception.
Comfort working in a distributed team across time zones, with clear handover discipline.
Clear written English sufficient to produce records that can serve as regulatory evidence.
Eligibility for fingerprinting and submission for an FBI criminal history record check through an approved channeler under Rule 17f-2; this is a condition of appointment.
Ownership, curiosity, discipline, attention to detail, adaptability and clear communication.

Nice To Haves

Exposure to digital assets, tokenised funds or wallet-based investor servicing.
Money market fund experience, including same-day dealing patterns and yield accrual.
Experience with institutional investor onboarding and KYC / KYB workflows.
Familiarity with transfer agency platforms such as Multifonds, GTAS or similar.

Responsibilities

Capture and validate subscription and redemption orders from the distributing broker-dealer channel, checking completeness, investor eligibility and dealing cut-off.
Apply forward pricing once NAV is received and validated, and hold orders when pricing conditions are not met.
Prepare and submit mint and burn instructions when the order, payment attestation and NAV are present, maintaining maker-checker controls.
Manage escrow and intent lifecycles for orders pending confirmation, including deferred actions, retries and cut-off roll-forward.
Handle partial fills, child intents and batched dealing according to documented processes.
Process US institutional investor onboarding tasks, working with the identity and screening provider and verifiable credential issuance.
Maintain investor static data and links between on-chain records and the off-chain book-entry layer.
Process transfers, exchanges and account maintenance requests, applying eligibility checks enforced at settlement.
Perform US-hours elements of the daily cycle, including start-of-day readiness, queue and exception triage, end-of-day completeness and the daily control checklist.
Run and evidence daily three-way reconciliation, investigate breaks and escalate anything other than a clean timing difference.
Reconcile mint and burn activity against instructed dealing and the register.
Complete documented handovers with the UK operations hub at both ends of the US day, preserving evidence for open items.
Act as named cover for UK hub analysts on the US line and rely on them as named cover for this role during planned or unplanned absence.
Maintain maker-checker separation during absence by routing the second check to the UK hub.
Escalate to the Head of Operations – US when cover cannot be arranged within the dealing window.
Produce and retain operational evidence supporting controls and recordkeeping requirements.
Promptly escalate exceptions, suspected errors and control concerns.
Identify and report pricing and dealing errors and produce the underlying data; materiality assessment and investor compensation decisions are handled by the Head of Operations – US.