IT Operations Analyst

Marsh•Atlanta, GA

1d•$90,000 - $157,500

About The Position

The IT Operations Analyst is part of the IT Strategy & Operations team and supports operational and financial management across the IT organization. The role owns core IT financial planning activities, including forecasting, budgeting, and spend management, with a focus on outside services and third-party spend. It also manages day-to-day vendor relationships and contract administration, helping ensure delivery expectations are met and vendor and contractor onboarding and offboarding are handled smoothly. The analyst works independently and partners with IT leaders, Finance, Procurement, Legal, Accounts Payable, and vendors. The role maintains forecast models and run-rate views, analyzes financial drivers and variances, coordinates planning inputs and submissions, supports month-end activities, and maintains accurate financial trackers. It also prepares leadership-ready summaries and identifies process improvements. Vendor responsibilities include coordinating sourcing events, monitoring active engagements and delivery quality, facilitating renewals, and supporting spend analysis and vendor reporting.

Requirements

Bachelor’s degree in Finance, Accounting, Business, Information Systems, or a related field, or equivalent practical experience.
3–5+ years of experience in technology finance, financial planning and analysis, IT financial operations, vendor management, procurement or contract administration, or a comparable cross-functional role.
Experience building and maintaining budgets and forecasts, performing variance analysis, and translating results into clear written commentary and leadership-ready insights.
Experience managing third-party or outside-services spend in an IT organization, such as professional services, managed services, SaaS/software, cloud, or related technology categories.
Hands-on Excel skills, including pivots, lookups, data validation, and reconciliation, and comfort working with imperfect data from multiple sources.
Strong organizational skills and attention to detail, with the ability to prioritize work independently and meet recurring deadlines in a fast-paced environment.
Strong written and verbal communication skills and ability to coordinate across IT, Finance, Procurement, Legal, and vendor partners.
Sound judgment and discretion when handling confidential financial, vendor, and personnel information.

Nice To Haves

Experience with forecasting and budgeting tools such as Oracle or IBM Apptio.
Experience supporting RFx processes, contract renewals, and vendor performance reporting.
Experience building simple dashboards or reports using tools such as Power BI or Tableau.
Experience in financial services, insurance, or professional services environments.

Responsibilities

Own IT forecasting and budgeting, with an emphasis on outside services and third-party spend.
Maintain run-rate views and forecast models; identify drivers, risks, and opportunities and provide variance commentary against prior forecasts and budgets.
Partner with IT leaders and cost owners to gather inputs, validate assumptions, and support timely monthly and quarterly submissions.
Support month-end activities, including accrual tracking, invoice timing, and forecast updates, in coordination with Finance and Accounts Payable.
Maintain financial trackers and data integrity across invoices, purchase orders, contracts, and budget trackers; reconcile discrepancies and document assumptions.
Prepare executive-ready summaries, dashboards, and talking points that translate financial details into decisions and actions for IT leadership.
Identify and implement improvements to budgeting and forecasting processes and increase transparency of third-party spend.
Manage day-to-day vendor relationships and contract administration for IT outside-services providers.
Support sourcing events such as RFIs, RFPs, and RFQs by coordinating requirements, gathering documentation, organizing responses, and supporting evaluation and selection.
Monitor active vendor engagements, evaluate delivery quality, and facilitate renewals.
Support spend analysis and vendor reporting to improve cost visibility and identify optimization opportunities.
Help ensure vendor and contractor onboarding and offboarding are handled smoothly.