IT Operations Analyst
About The Position
MidSouth Community Federal Credit Union is seeking a technically curious, solution-oriented professional to join its Information Technology team in Macon, Georgia. The role supports and enhances the Credit Union’s core banking ecosystem, working closely with the IT Operations Administrator to develop automation solutions, improve business processes, support system integrations, and maximize the capabilities of the Symitar Episys core processing system. The position emphasizes developing and implementing solutions that improve efficiency, reduce manual work, and support organizational objectives, alongside operational and technical support as needed. The role is full time, typically 40 hours per week, with occasional after-hours support for system maintenance, nightly processing, implementations, or issue resolution. Starting compensation and responsibilities may be aligned with the selected candidate’s qualifications, experience, and technical capabilities. The position description is not all inclusive, and the employee may be asked to perform other necessary duties.
Requirements
- Two to five years of related experience in information technology, systems administration, automation, programming, business systems analysis, financial institution technology, or a similar field is preferred.
- An associate degree in Information Technology, Computer Science, Management Information Systems, or a related field; or completion of specialized certifications, technical training programs, or equivalent practical experience.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Interest or experience in programming, scripting, workflow automation, or systems development.
- Ability to learn and support the Symitar Episys core banking platform and related applications.
- Strong communication skills and ability to explain technical concepts to technical and non-technical users.
- Experience working with spreadsheets, databases, and technology systems.
- Ability to manage multiple priorities, projects, and deadlines.
- Desire to continuously learn, improve processes, and build technical expertise.
Nice To Haves
- Experience with SQL, APIs, PowerOn, programming languages, or automation tools is preferred but not required.
Responsibilities
- Develop, modify, test, troubleshoot, and implement PowerOn programs, scripts, forms, batch jobs, and automated workflows.
- Partner with departments across the organization to identify process improvements and technology-driven solutions.
- Gather business requirements and translate them into technical specifications.
- Support system upgrades, implementations, integrations, and third-party vendor projects.
- Monitor daily and nightly processing, file transfers, and scheduled jobs to ensure successful completion.
- Assist with information security practices, user access administration, and technology-related controls.
- Provide technical support for hardware, software, applications, and connectivity issues as needed.
- Maintain documentation, procedures, and project records to support operational stability and knowledge sharing.
- Perform other duties as deemed necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
