Product Analyst, Banking Operations

Federal Reserve Bank of Philadelphia•Richmond, NY

22h•Onsite

About The Position

The Product Analyst, Banking Operations supports the Federal Reserve Bank of New York’s Markets Group and its Product, Strategy & Support team. The team works with Markets leadership to develop business strategy, set the strategic vision for technology products, align initiatives with the Group’s mission and objectives, ensure functionality meets users’ needs, encourage product adoption, and provide reliable support throughout the product lifecycle. The analyst partners with Product Owners to shape product vision and roadmaps, build expertise in Banking Operations products and processes, and use operational data to inform requirements, design, and prioritization. The role also supports backlog management, user stories, documentation, testing, squad ceremonies, stakeholder communications, training, onboarding, and ongoing product guidance.

Requirements

Quick learner with genuine curiosity about how systems and processes work and an aptitude for optimizing efficiencies with emerging technologies.
Ownership mindset and ability to work self-directed in ambiguous problem spaces and complex or fast-moving environments.
Strong attention to detail and structured, process-oriented thinking.
Strong analytical skills, including the ability to work with operations data, identify patterns, and translate raw data into actionable insights for product decisions.
Comfort using data tools such as SQL, Excel, Tableau, or similar applications.
Ability to navigate a complex stakeholder landscape and work cross-functionally among Product Owners and business and technology teams.
Diplomacy, active listening, and ability to manage competing priorities.
Ability to tailor communication style for technical and business audiences.
Eligibility to access confidential supervisory information and/or Federal Open Market Committee information: U.S. citizenship, lawful permanent residence, qualifying protected-individual status, or certain other nonimmigrant status. Certain non-U.S. citizens must sign a declaration of intent to become a lawful permanent resident and then a U.S. citizen when eligible.

Nice To Haves

Prior experience working in Agile/Scrum delivery settings.
Prior experience in Banking Operations, such as payments, securities processing, SWIFT messaging, or transaction monitoring.

Responsibilities

Collaborate with Product Owners to define and communicate product vision and roadmaps with measurable outcomes.
Develop subject-matter expertise in Banking Operations products, vendors, data, tools, and end-to-end business processes.
Analyze operations data and develop insights that inform requirements, design, and prioritization.
Collaborate with business and technical stakeholders on requirements definition, design planning, and backlog management.
Assist Product Owners and tooling specialists with user story development, documentation, and testing.
Support Product Owners in managing squad ceremonies, including facilitating daily scrums and analyzing squad metrics.
Assist with communications to business and technical stakeholders, including executive communications for senior stakeholders.
Promote adoption of product features, provide training and onboarding support for new users, and offer ongoing guidance on best usage practices.