Analyst, Banking Operations (Domestic)

Brex•Salt Lake, UT

7d•Hybrid

About The Position

Brex is hiring an Analyst on its Domestic Payments team to support reliable movement of customer funds across US payment rails, including ACH, checks, domestic wires, and stablecoin. The analyst investigates returns and exceptions, resolves cases, and helps ensure funds are handled accurately, safely, and on time. The role combines careful control practices with cross-functional collaboration and operational analysis. The position is based in Brex’s Salt Lake City office in a hybrid environment, with at least three coordinated in-office days per week (Monday, Wednesday, and Thursday). Employees may work fully remotely for up to four weeks per year. The role also participates in a coverage rotation for urgent cases on some holidays. The expected salary range is $58,700–$73,375. Starting base pay depends on factors including location, skills, experience, market demands, and internal pay parity. Equity and other forms of compensation may be included depending on the position offered.

Requirements

At least 1 year of experience in banking, fintech, payments, or operations (including CX/Support, Operations, or Treasury) at a fintech, broker-dealer, or bank; relevant internships count.
Exposure to payments, returns, reconciliations, or settlements.
Strong control discipline, including following SOPs, maintaining audit-ready documentation, and escalating anomalies with clear context.
Clear communication and effective cross-functional collaboration under time pressure, including responsiveness and decisive partnership to drive resolutions.
Proactive, self-starting approach, strong communication skills, and commitment to continuous feedback and improvement.
AI-native operator mindset, using LLMs or copilots to draft SOPs, triage exceptions, and generate first-pass analyses while validating outputs.

Nice To Haves

At least 2 years of experience in banking, fintech, payments, or operations (including CX/Support, Operations, or Treasury) at a fintech, broker-dealer, or bank; relevant internships count.
Bachelor’s degree in Finance, Economics, or Information Systems.
Working knowledge of ACH and NACHA rules, return codes, and the lifecycle of wires and checks, including basic Reg CC and UCC 4A knowledge.
Intermediate Excel or Google Sheets skills, including lookups and pivots, and comfort analyzing operational dashboards such as Hex to monitor volumes, returns, and exceptions.
Comfort with SQL or Python for operational analytics, building checks and alerts, or automating workflows using tools such as Retool or Zapier.
Experience with Salesforce case management and queue routing.
Exposure to audits or control testing.
Experience with fraud, OFAC, or compliance-adjacent investigations.

Responsibilities

Work the domestic payments queue across ACH, checks, domestic wires, and stablecoin, resolving cases in Salesforce with clear, customer-safe explanations.
Monitor ACH and wire returns, interpret return codes, and follow the appropriate procedures.
Identify trends before they become incidents and escalate them with clear context and urgency.
Resolve exceptions with external banking partners, providing relevant identifiers and evidence.
Maintain Salesforce routing and queue hygiene while balancing case quality and attention to detail.
Write and maintain SOPs and training materials, and help onboard and cross-train new analysts.
Use data and AI tools, including Hex, SQL/Snowflake, Retool, and LLMs, to investigate cases, build monitoring and dashboards, and automate repeat work.
Identify process gaps, distinguish manual errors from data breaks or process gaps, and provide clear requirements to Engineering and Product.
Collaborate with CX, CSMs, AEs, Accounting, Compliance, Engineering, Product, Design, and external banking partners to resolve exceptions and prepare for new payment flows.
Participate in a coverage rotation for urgent cases on some holidays.