Domestic Operations Manager

AIT Worldwide Logistics•Hayward, CA

About The Position

The Domestic Operations Manager manages domestic operations for an AIT Worldwide Logistics station and establishes and executes strategy for domestic freight movements. The role uses knowledge of industry trends and best practices to support customer satisfaction, business growth, service quality, and profitability. It recruits, develops, and motivates staff, ensures the station has the tools needed to succeed, and works with logistics service providers and internal AIT teams to develop and execute effective operating strategies. The manager establishes and tracks metrics with service providers, vendors, and internal teams to promote timely and efficient product flow. The role also supports key account operations, strengthens client relationships, and develops opportunities and tools to track operational performance. Other duties may be assigned as business demands require.

Requirements

1–3 years of operations supervisory experience and experience managing a team.
Strong work ethic and appreciation for ownership, independence, accountability, and autonomy.
Ability to work respectfully and collaboratively with teammates.
Growth mindset, including openness to change and continuous improvement.
Customer service focus and ability to build relationships with internal and external customers.
Excellent organization and time-management skills.
Excellent written and oral communication skills, including the ability to communicate with employees, managers, and upper management.

Nice To Haves

Bachelor’s degree in Logistics preferred.
7–10 years of domestic forwarding experience preferred.
International freight forwarding, airfreight, and ocean freight experience preferred.
P&L experience strongly preferred.
Previous experience in a diversified freight forwarding industry preferred.
Procurement skills and operational and P&L management of global products and services in a high-performance organization.

Responsibilities

Develop and execute the station’s operations strategy.
Establish processes and metrics to achieve growth, service, and profitability goals.
Manage and communicate with AIT carriers to achieve the best value and service against objectives.
Ensure providers meet the scope of Service Logistics Agreements and agreed terms of service.
Negotiate and execute freight forwarding carrier agreements.
Track performance, develop strategic processes, and proactively improve efficiency and reduce lead times on lanes.
Coach and mentor employees in a broad global environment.
Support key account operational requirements and ensure service execution and reliability.
Build rapport with clients, develop new opportunities, and create and manage visual tools and tracking processes.
Perform other duties as business demands require.