Domestic Operations Manager

AIT Worldwide Logistics, Inc.•Hayward, CA

1d•$75,810 - $113,710

About The Position

The Domestic Operations Manager oversees domestic operations for an AIT Worldwide Logistics station and establishes and executes strategy for domestic freight movements. The role uses industry trends and best practices to support growth, service, and profitability, while recruiting, developing, and motivating staff to deliver a strong customer experience. The manager ensures the station has the tools and processes needed to succeed and expand, and works with logistics service providers and internal AIT teams to develop and implement effective operating strategies. This includes setting and managing performance metrics to support timely, efficient product flow.

Requirements

1–3 years of operations supervisory experience and experience managing a team.
Procurement skills and operational and P&L management experience with global products and services in a high-performance organization.
Strong organizational and time-management skills.
Excellent written and oral communication skills, including the ability to communicate with employees, managers, and upper management.
Teamwork and respect for colleagues.
Strong work ethic and appreciation for ownership, independence, accountability, and autonomy.
Growth mindset, passion for the work, willingness to improve, and openness to change.
Customer-service focus and ability to build relationships.

Nice To Haves

Bachelor’s degree in Logistics.
7–10 years of domestic forwarding experience.
International freight-forwarding, airfreight, and ocean-freight experience.
P&L experience.
Previous experience in a diversified freight-forwarding industry.

Responsibilities

Develop and execute the station’s operations strategy.
Establish processes and metrics that support growth, service, and profitability goals.
Manage and communicate with carriers to achieve the best value and service against objectives.
Ensure providers meet the scope of their Service Logistics Agreements and agreed terms of service.
Negotiate and execute freight-forwarding carrier agreements.
Track performance, develop strategic processes, improve efficiencies, and reduce lane lead times.
Coach and mentor employees in a broad global environment.
Support key-account operational requirements and ensure reliable service execution.
Build rapport with clients, develop new opportunities, and create and manage visual tools and tracking processes.
Perform other duties and responsibilities as business demands require.