Senior Operations Analyst

AAA • Costa Mesa, CA

1d

About The Position

The Senior Operations Analyst provides analytical and organizational support to business unit operations and management, including KPI reporting, compensation and incentives, forecasting, and budget updates. The role supports business goals and objectives by developing processes and proposals to improve operational effectiveness, conducting research and audits, producing statistical reports and analyses, and coordinating project implementation across facilities as needed.

The position develops and administers programs affecting service delivery and quality, member benefits, employee performance, performance management, and service provider compensation or incentive payments. It supports annual budgets, goals, objectives, monthly forecasts, and strategic business plan implementation. The role also designs and maintains operational KPI reporting, prepares performance and expense reports, conducts ad hoc analysis, identifies trends and root causes, and recommends solutions and continuous improvements.

The position requires extensive knowledge of Teradata and SQL databases, data mining, and Tableau-based data visualization. Work includes querying large datasets, validating data, creating specialized reports and dashboards, troubleshooting complex data issues, developing calculations for incentives and forecasts, and maintaining Teradata data tables for query optimization. The role collaborates with other business units, including Business Intelligence and Market Research, and conducts and documents program audits to verify accuracy and adherence to policies and procedures.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 4–6 years of experience in business operations and data analytics.
• Professional verbal and written communication skills.
• Strong SQL skills and data mining knowledge.
• Advanced Excel skills, including VBA, macros, and complex calculations.
• Proficiency in Microsoft Office software, including Outlook, Word, Excel, and Access.
• Professional organizational and time-management skills, with the ability to multitask and meet management-set project deadlines.
• Extensive knowledge of Teradata and SQL databases, data mining, and Tableau-based data visualization.

Nice To Haves

• Tableau experience is preferred.
• Python experience is a plus.
• Additional software skills such as MS Project and Publisher are desired.

Responsibilities

• Develop and administer programs that affect service delivery and quality, member benefits, employee performance, performance management, and service provider compensation or incentive payments.
• Assist with developing and preparing the annual budget, goals, and objectives.
• Provide monthly forecasting and budget updates.
• Implement assigned portions of the strategic business plan and assess, evaluate, and recommend changes as needed.
• Design, build, and maintain reporting to measure operational KPIs.
• Develop internal reports on expenses, incentive programs, initiatives, and performance goals and results, including ad hoc reports.
• Provide ad hoc data analysis using multiple source systems and analytical tools or languages.
• Identify and analyze trends, conduct root cause analysis, and provide solutions.
• Assist with designing, building, and maintaining Teradata data tables for query optimization.
• Collaborate with Business Intelligence, Market Research, and other business units to achieve shared goals.
• Identify, design, and integrate continuous improvement components to address redesign needs.
• Develop, implement, conduct, document, and report program audits to ensure accuracy and adherence to policies, practices, and operating procedures.
• Query large datasets, validate data, develop specialized reports and dashboards, troubleshoot data issues, develop solutions to complex data issues, and formulate calculations for incentives, goals, and forecasts.
• Coordinate project implementation across facilities as needed.

Benefits

• Medical, dental, and vision health coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Incentive program eligibility for full-time positions, based on organization, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior