Operations Analyst II (Opbi) Ops - 60932238

State of Florida • Orlando, KY

3d • Onsite

About The Position

The Florida Department of Children and Families (DCF) is hiring an Operations Analyst II for its Economic Self-Sufficiency (ESS) Program, Office of Public Benefits Integrity (OPBI), Benefit Investigation. OPBI investigates fraud or misuse involving SNAP (Food Assistance), TANF (Cash Assistance), and Medicaid programs. This position supports OPBI special projects, fraud investigations, and recovery of funds lost through waste, fraud, or abuse. Strong customer service skills and a working knowledge of the ESS program are considered helpful.

This is a statewide vacancy, with the work location determined by the selected candidate’s location. It is not a telework position. The employee will work at the closest listed office in Orlando, Lakeland, Tampa, Tallahassee, or Largo, Florida. The role is full-time, 40 hours per week, with business hours of 8:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday. As a member of the DCF D-SNAP Disaster Response team, the employee may be required on short notice to perform duties and travel in support of disaster relief, and may work more than eight hours per day during such events.

The position requires proficiency with Microsoft Office Suite and a valid state-issued driver’s license will be requested. Candidates must provide complete, verifiable information in the State of Florida Candidate Profile and respond to required qualifying questions. Employment is contingent on required background screening and, for ESS candidates, a Benefit Recovery check. The department is a tobacco-free and drug-free workplace.

Requirements

• Proficiency using Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Publisher.
• A valid state-issued driver’s license will be requested.
• Ability to conduct fact-finding research to detect and evaluate potential fraudulent situations.
• Ability to analyze and interpret written, numerical, and verbal data from various sources.
• Attention to detail and ability to enter data accurately into a computerized system.
• Ability to navigate computer screens and compare and review basic computer documents and other forms.
• Computer proficiency, including exceptional typing skills.
• Ability to prioritize work and meet deadlines.
• Ability to establish and maintain effective working relationships and communicate effectively.
• Ability to apply ethical business practices.
• Good organizational skills and ability to work independently with minimum supervision.
• A good attendance record; the work is daily and time-critical.
• Responses to qualifying questions and information in the Candidate Profile must be complete and verifiable; work history must not be replaced with a reference to a resume.

Nice To Haves

• Proficiency in the FLORIDA System.
• Knowledge of public assistance program objectives and policies.
• Strong customer service skills and working knowledge of the ESS program.

Responsibilities

• Assist with special projects in support of OPBI.
• Assist with fraud investigations and support recovery of funds lost through waste, fraud, or abuse.
• Manage and track external email correspondence.
• Manage and track faxes.
• Conduct interviews or assist with case completion.
• Manage and track notices.
• Manage monthly tracking reports.
• Receive and track incoming calls.
• As a member of the D-SNAP Disaster Response team, perform duties and travel in support of disaster relief when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed