OPS OPERATIONS ANALYST I- 64802097

State of Florida•Tallahassee, FL

7d•Onsite

About The Position

The Operations Analyst I provides support for processing Social Security disability claims for the Florida Department of Health’s Division of Disability Determinations in Tallahassee, Florida. The role requires effective oral and written communication and a courteous, professional manner when assisting claimants, their representatives, the public, and coworkers. Bilingual Spanish/English applicants are preferred. The incumbent rotates receptionist duties, including greeting visitors, maintaining sign-in and sign-out logs, receiving packages, and routing them appropriately. The position also routes incoming claimant phone calls to examiners, supervisors, or other staff, using knowledge of the division’s organization and disability case process and applicable SSA and DDS systems. Additional duties include reviewing unassociated mail and using SSA systems and DDS software to associate evidence with pending claims; uploading documents and medical evidence; creating barcode pages; validating and scanning medical documents and checking scanned documents for accuracy; and sorting and preparing overnight batch documents for distribution or mailing. The employee must balance competing priorities, meet tight deadlines, and make independent decisions about maintaining and retaining case-control, medical-evidence, and consultative-examination records. Other duties may be assigned as required.

Requirements

Good oral and written communication skills.
Knowledge of effective communication principles and techniques.
Ability to understand written and verbal communications in English and Spanish.
Ability to translate written and verbal information to and from English and Spanish.
Ability to identify errors or problems and notify appropriate staff.
Knowledge of and ability to operate general office automation equipment, including a personal computer, fax machine, copier, printer, and scanner.
Knowledge of scanning operations and electronic file setup.
Basic knowledge of the SSA Legacy system, medical evidence of record (MER) generation, invoice processing, consultative examination (CE) generation, and scheduling.
Ability to plan, organize, and coordinate work assignments.
Ability to communicate effectively and establish and maintain effective working relationships.
Ability to work productively under tight deadlines and balance multiple priorities.
Ability to make independent decisions concerning records related to case control, medical evidence, and consultative examinations.
Ability to learn and communicate effectively, orally and in writing, in English.
Successful completion of the required security background and SSA suitability processes; participation in direct deposit.
Successful completion of a drug test when applicable to a safety-sensitive position.

Nice To Haves

Bilingual English/Spanish language abilities; preference is given to applicants with these skills.

Responsibilities

Perform support duties related to processing Social Security disability claims.
Maintain a courteous demeanor when interacting with claimants, representatives, the general public, and coworkers.
Perform receptionist duties on a rotation basis, including greeting visitors, maintaining sign-in/sign-out logs, receiving packages, and routing them to the appropriate destination.
Route incoming claimant phone calls promptly and correctly to examiners, supervisors, or other staff.
Review unassociated mail and use SSA systems and DDS software to identify and associate medical, functional, and vocational evidence with pending disability claims.
Upload documents and medical evidence associated with claims.
Upload medical evidence of record from CDs, create barcode pages, validate evidence, scan medical documents, and review scanned documents for accuracy as needed.
Review, sort, and prepare overnight batch documents for distribution or mailing.
Make independent decisions regarding the maintenance and retention of records relating to case control, medical evidence of record, and consultative examination processes.
Perform other duties as required.