OPERATIONS ANALYST II (OPBI) OPS - 60932238

State of Florida • Tallahassee, FL

5d • Onsite

About The Position

The Florida Department of Children and Families (DCF) is Florida’s social services agency. Its Economic Self-Sufficiency Program determines eligibility for food, cash, and medical assistance. Within that program, the Office of Public Benefits Integrity investigates fraud or misuse involving SNAP, TANF, and Medicaid benefits by individuals or merchants.

The Operations Analyst II supports OPBI special projects, fraud investigations, and the recovery of funds lost through waste, fraud, or abuse. Strong customer service skills and working knowledge of the ESS program are helpful. This is a statewide vacancy, with the work location determined by the selected candidate’s location. It is not a telework position; the selected candidate will work at the closest listed office. The role is full time, 40 hours per week, with business hours of 8:00 a.m. to 5:00 p.m. EST, Monday through Friday. As a member of DCF’s D-SNAP Disaster Response team, the incumbent may be required on short notice to travel and perform disaster-relief duties, including working more than eight hours per day during such events.

Requirements

• Proficiency using Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Publisher.
• A valid state-issued driver's license will be requested.
• Ability to conduct fact-finding research to detect and evaluate potential fraudulent situations.
• Ability to analyze and interpret written, numerical, and verbal data from various sources.
• Attention to detail and ability to enter data accurately into a computerized system.
• Ability to navigate computer screens and compare and review basic computer documents and forms.
• Computer proficiency, including exceptional typing skills.
• Ability to prioritize, meet deadlines, establish and maintain effective working relationships, and communicate effectively.
• Ability to apply ethical business practices.
• Ability to work independently with minimum supervision; good organizational skills and a good attendance record are essential.

Nice To Haves

• Proficiency in the FLORIDA System.
• Knowledge of public assistance program objectives and policies.
• Strong customer service skills and working knowledge of the ESS program.

Responsibilities

• Assist with special projects in support of the Office of Public Benefits Integrity.
• Assist with fraud investigations and support recovery of funds lost due to waste, fraud, or abuse.
• Manage and track external email correspondence and faxes.
• Conduct interviews or assist with case completion.
• Manage and track notices.
• Manage monthly tracking reports.
• Receive and track incoming calls.
• Perform duties in support of disaster relief, including travel on short notice when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed