Sr Business Analyst, Issue Management Program, APL Operations - Remote

UnitedHealth Group•San Antonio, TX

3d•$72,800 - $130,000•Remote

About The Position

The Sr. Business Analyst will be a key member of Optum Financial’s APL Operations team, with a primary focus on developing and maturing the Issue Management workstream. The role analyzes operational and transaction data to identify trends, root causes, and actionable insights that improve issue prevention and the member experience, while also supporting core APL Operations responsibilities. This is a remote position with limited travel. Employees may work remotely from anywhere within the U.S.; hires in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.

Requirements

At least 5 years of related work experience in operations or system analysis, with a solid background in data and process modeling.
At least 3 years of experience in consumer payments, healthcare, utility provider, or a related industry.
At least 3 years of experience working with large data sources, primarily focused on data manipulation and governance.

Nice To Haves

Solid background using analytical tools, including SQL queries and data visualization platforms such as Power BI, Datadog, and Databricks.
Advanced proficiency with Microsoft Office products, including Excel and PowerPoint.
Proven ability to manage multiple priorities in a fast-paced environment.
Demonstrated sound judgment, problem-solving, and decision-making skills, including experience working under strict deadlines.

Responsibilities

Analyze operational case and transaction data to identify recurring trends and systemic issue drivers, determine root causes, and translate findings into actionable insights and corrective actions that reduce repeat issues and improve operational stability.
Develop and maintain Issue Management reporting and performance measures to monitor case volumes, trends, recurring issues, and remediation progress.
Partner with Product, Technology, and Operations to validate issue findings, identify technical or process gaps, and drive appropriate corrective actions and improvements.
Prepare and present strategies, insights, and business reviews to leaders and broader stakeholder groups.
Support core APL Operations responsibilities, including APL configuration and maintenance, readiness, testing, quality controls, issue remediation, and continuous improvement.