Operations Analyst Special Project Coordinator I

University Hospitals•Cleveland, OH

About The Position

Provides strategic and operational support to the department, leading the development and management of information for strategic and operational initiatives, including marketing, retail, contact lens, and retina service lines. Supports planning and development through industry research, review of best practices and trends, and relationship-building with key planning stakeholders. Participates directly in projects and provides project oversight. Helps build operational infrastructure, including standard reporting and practices, and works on assigned projects to improve operations. Analyzes key indicator data, benchmarking, and related measures. The role also requires compliance with organizational policies and standards and the secure handling of patients’ Protected Health Information (PHI), including completion of annual training and adherence to the Code of Conduct and relevant policies and procedures. Travel requirements are listed as “10%25.”

Requirements

Bachelor’s degree in business or a related field.
At least 3 years of experience in a management support role.
Experience with operations, data management, and continuous quality improvement.
Track record demonstrating the ability to integrate and work effectively within service departments.
Strong understanding of financial and operations systems.
High energy and persistence as an innovator.
Superior motivational skills.

Nice To Haves

Master’s degree.

Responsibilities

Provide strategic and operational support to the department.
Lead information development and management for strategic and operational initiatives, including marketing, retail, contact lens, and retina service lines.
Assist with planning and development, including industry research and review of best practices and industry trends.
Develop relationships with key stakeholders in planning.
Participate directly in and provide oversight of projects.
Help build operational infrastructure, including standard reporting and practices.
Work on assigned projects aimed at improving operations.
Analyze key indicator data, benchmarking, and related measures.
Perform other duties as assigned.
Comply with organizational policies and standards.
Safely and securely maintain patients’ Protected Health Information (PHI) and comply with related training, conduct requirements, policies, and procedures.