Special Loans Analyst I

Fay Servicing, LLC • Tampa, FL

2d • $19 - $24 • Hybrid

About The Position

Reporting to the VP, Loan Administration, the Special Loans Analyst I conducts comprehensive assessments of unique loan cases, identifies potential risks, and implements solutions in collaboration with cross-functional teams. The role assists in managing special loan accounts, including accounts in default, modification, or other situations requiring special handling.

The analyst reviews loan documentation, assesses account status, and performs detailed analysis to support decision-making. The role works closely with other departments to resolve special loan cases effectively while maintaining compliance with regulatory requirements and company policies.

Requirements

• High school diploma or GED.
• At least 1 year of experience servicing adjustable-rate loans, modifications, simple interest, or a similar background.
• At least 1 year of experience in the mortgage servicing industry.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Demonstrated analytical skills and problem-solving abilities.
• Good judgment and the ability to evaluate and make decisions.
• Strong time management skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Customer service and client orientation, with strong execution skills and results orientation.
• Ability to prioritize numerous tasks and manage shifting priorities.
• High attention to detail and consistency.
• Flexibility, openness to change, and ability to learn new things quickly.
• Collaborative approach and ability to work effectively with others.

Nice To Haves

• Associate or bachelor's degree.
• At least 1 year of experience with ARM, DSI, Step Rate, SCRA, HELOC, and other unconventional loan products.
• At least 1 year of experience working in a fast-paced work environment.
• Knowledge of MSP ARM Workstation controls.

Responsibilities

• Conduct comprehensive assessments of unique loan cases.
• Identify potential risks and implement solutions in collaboration with cross-functional teams.
• Assist in managing special loan accounts, including accounts in default, modification, or other situations requiring special handling.
• Review loan documentation and assess account status.
• Perform detailed analysis to support decision-making.
• Collaborate with other departments to resolve special loan cases effectively.
• Maintain compliance with regulatory requirements and company policies.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• Disability insurance.
• Pet insurance.
• 401(k) program with employer matching.
• Three weeks of paid time off.
• Paid holidays.
• Wellness initiatives.
• Employee Assistance Program.
• Eligible for a hybrid work schedule with remote flex days.
• Eligible for an annual discretionary bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED