Operations Project Analyst
About The Position
Contact Discovery Services is seeking a highly motivated, detail-oriented Operations Project Analyst to manage and execute eDiscovery projects from inception to completion. The role supports eDiscovery projects for Fortune 100 and 500 companies, focusing on technical work behind the scenes rather than client meetings and calls. Project managers handle client interactions while the analyst processes, organizes, produces, and validates data used by legal teams. The position is remote, with a negotiable start date. The analyst runs processing, production, quality control, and analysis using tools such as Relativity Message Crawler and ReadySuite; converts social media data and generates RSMF messages; and links modern-attachment data, such as Google and M365 links, to parent emails. The role also includes checking data integrity, tracking project timelines and status, escalating deadlines that cannot be met, maintaining project notes and logs, troubleshooting technical issues, following and improving eDiscovery protocols and standard operating procedures, creating SOPs, and helping train newer analysts. Contact Discovery Services provides eDiscovery solutions to Fortune 100 and 500 companies. The company describes its team as engineers, analysts, and project managers who develop technology and process solutions to organize discovery so clients can focus on case strategy. Employees are encouraged to contribute ideas and improvements.
Requirements
- At least one year of eDiscovery litigation support or related experience.
- Hands-on experience with at least one eDiscovery platform, such as Relativity or a similar platform.
- Working understanding of the EDRM.
- Strong attention to detail, with accuracy prioritized over speed.
- Ability to manage multiple tasks and projects at once.
- Ability to bill time live while working on projects.
- Comfort working independently in a remote setting and collaboratively in a group setting.
Nice To Haves
- Relativity administrator experience or certification, such as RCA, or CEDS.
- General knowledge of the litigation lifecycle.
- Experience troubleshooting applications.
- Located in or near the Pacific or Central time zones.
Responsibilities
- Run eDiscovery processing, production, quality control, and analysis using tools such as Relativity Message Crawler and ReadySuite.
- Convert social media data and generate RSMF messages.
- Link modern-attachment data, including Google and M365 links, to parent emails.
- Perform quality checks to identify data-integrity issues before delivery.
- Track project timelines and status in the project tracker and escalate deadlines that cannot be met.
- Keep project notes, logs, and documentation current.
- Troubleshoot technical problems and escalate them to the support team when needed.
- Follow eDiscovery protocols and SOPs and suggest process improvements.
- Create SOPs to bridge process and case knowledge.
- Share knowledge with newer analysts and help train them.
- Bill time live while working on projects.
Benefits
- 100% remote work with a flexible schedule.
- Health, dental, and vision insurance.
- Paid time off and paid holidays.
- 401(k) retirement plan with a 3% employer contribution.
- Paid training and professional certifications, including Relativity and CEDS.
- Opportunities for career advancement into Senior Analyst or Project Management roles.
- Company events and team activities throughout the year.
- Bonus incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
