Operations Project Analyst

Contact Discovery Services • Nashville, TN

2d • Remote

About The Position

Contact Discovery Services is seeking a highly motivated, detail-oriented Operations Project Analyst to manage and execute eDiscovery projects from inception to completion. The role performs technical work behind eDiscovery projects for Fortune 100 and 500 companies, processing, organizing, producing, and validating data used by legal teams. Project managers handle client communications, while the analyst focuses on accurate, timely project execution. The position is remote with a negotiable start date and a flexible schedule.

The analyst performs processing, production, quality control, analysis, data conversion, and technical troubleshooting using eDiscovery tools. The role also includes tracking project progress and deadlines, maintaining documentation, following and improving standard procedures, and contributing to team training. Contact Discovery Services invests in people and technology and encourages employees to contribute ideas, technology, and process improvements.

Requirements

• At least one year of eDiscovery litigation support or related experience.
• Hands-on experience with at least one eDiscovery platform, such as Relativity or a similar platform.
• Working understanding of the EDRM.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and projects at once.
• Ability to bill time live while working on projects.
• Comfort working independently in a remote setting and collaboratively in a group setting.

Nice To Haves

• Relativity administrator experience or certification, such as RCA.
• CEDS certification.
• General knowledge of the litigation lifecycle.
• Experience troubleshooting applications.
• Located in or near the Pacific or Central time zones.

Responsibilities

• Run processing, production, quality control, and analysis in tools such as Relativity Message Crawler and ReadySuite.
• Convert social media data and generate RSMF messages.
• Link modern attachments, including Google and M365 links, back to their parent emails.
• Run quality checks to verify data integrity and catch issues before delivery.
• Track project timelines and status in the project tracker so project managers can see progress.
• Escalate unattainable project deadlines through the project tracking system.
• Keep project notes, logs, and documentation clean and up to date.
• Troubleshoot technical problems and escalate them to the support team when needed.
• Follow eDiscovery protocols and SOPs and suggest process improvements.
• Create SOPs to bridge the gap between process and case knowledge.
• Share knowledge with newer analysts and help train them as experience grows.

Benefits

• 100% remote work with a flexible schedule.
• Health, dental, and vision insurance.
• Paid time off and paid holidays.
• 401(k) retirement plan with a 3% employer contribution.
• Paid training and professional certifications, including Relativity and CEDS.
• Opportunities for career advancement into Senior Analyst or Project Management roles.
• Company events and team activities throughout the year.
• Bonus incentive programs in addition to base salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed