Senior Commercial Sales Operations Analyst

Pilot Thomas Logistics • Boston, MA

5d

About The Position

PTC is seeking a Senior Commercial Operations Analyst to support the CRO organization’s global forecasting, planning, and operating rhythms. The role focuses on accelerating adoption of new technologies and techniques and improving processes. It is part of the Commercial Operations Planning, Reporting, and Technology team, whose objectives include increasing productivity across field organizations, improving customer retention, accelerating deal velocity, and enabling field teams to deliver value to customers. The position reports to the Senior Manager of Commercial Operations and works with go-to-market leadership.

Requirements

• At least 2 years of experience in Sales, Customer Success, or Marketing Operations, FP&A, or Business Planning and Forecasting.
• Bachelor’s degree in Business, Accounting, Economics, Marketing, or Finance.
• Ability to identify business challenges, develop data, and build visualizations that explain the problem, its root cause, and potential solutions.
• Ability to communicate clearly and confidently with senior leadership.
• Experience with enterprise BI and CRM systems, such as Salesforce and Power BI or similar.
• Advanced Excel and PowerPoint skills.
• Comfort navigating systems and extracting necessary information.
• Must be authorized to work in the United States without requiring current or future employment-based immigration sponsorship.

Nice To Haves

• SaaS experience.

Responsibilities

• Support execution of the global forecasting process for the Digital Thread organization, including the weekly forecast delivered to the executive team.
• Build the weekly forecast package for executive leadership and work with forecast leads to evaluate risk and upside across areas affecting ARR, including new ACV and renewals.
• Collaborate with the Reporting and Analytics team to develop visuals and analyses connecting pipeline information to performance, improving forecast predictability and identifying downside and opportunity.
• Partner with the Reporting and Analytics team to manage global business planning and forecasting Power BI applications, maintain updated forecasts, and expand application functionality.
• Support the Management Operating Rhythm (MOR) and reporting for the Sales Organization.
• Partner with system and analytics teams to improve deal tracking in systems such as Salesforce, enabling better reporting on current-quarter opportunities and historical bookings.
• Work with Regional Operations and Solution Operations teams to support forecasting and planning efforts.

Benefits

• Employee share purchase program allowing the purchase of discounted PTC stock.
• Certain roles may be eligible to participate in equity programs.
• Medical, dental, and vision insurance.
• Paid time off and sick leave.
• Tuition reimbursement.
• 401(k) contributions and employer match.
• Flexible spending accounts.
• Life insurance.
• Disability coverage.
• Generous commuter subsidy for office-assigned employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior