Operations and Process Analyst 2 - DC Metro Area

M.C. Dean, Inc•Washington, DC

About The Position

M.C. Dean is seeking an Operations Process Analyst to join its Security and Electronic Systems (SES) business unit. SES designs, engineers, integrates, operates, and maintains electronic security services—including intrusion detection, access control, biometric authentication, video surveillance, audiovisual, IT systems, perimeter defense, and command and control systems—for federal, local, and commercial customers. The analyst collaborates on analytical efforts, product development, and customer communications; researches operational topics; analyzes and implements process changes; and creates current-state and proposed process flow diagrams to identify gaps and recommend improvements. The role also produces written documentation and presentations, supports client relationships and project leadership, and applies data collection and decision analytics to develop operational concepts and requirements that can be translated into technical requirements. Candidates must be able to obtain a top secret clearance. The listed annual pay range is USD $90,640–$113,320.

Requirements

Ability to obtain a top secret clearance; applicants selected will be subject to a government security investigation and may need to meet eligibility requirements, including U.S. citizenship, for access to classified information.
Bachelor’s degree with at least 2 years of experience, or an associate degree with at least 6 years of military experience.
Familiarity with systems architectures and process development practices.
Familiarity with SharePoint site editing and management.
Proficiency with Microsoft Office, specifically Word, Excel, and PowerPoint.
Strong writing skills and ability to communicate in structured narrative and visual graphics.
Ability to interact professionally with leadership and staff personnel in industry and government.

Responsibilities

Collaborate with team members on analytical efforts, product development, and preparation of customer communications.
Structure and conduct open-source and enclave-specific research.
Analyze, document, and implement changes to processes and procedures.
Develop current-state (“as-is”) process flow diagrams, conduct operational gap analysis, and develop proposed (“to-be”) process flow diagrams.
Work with the team to develop standard operating procedures, user guides, policies, directives, and other written materials.
Establish client relationships, assess client issues, and propose project solutions.
Review, coordinate, and summarize client correspondence to help project leadership understand client priorities, scope changes, deadlines, and deliverables.
Develop project leadership skills and assume project leadership responsibilities.
Design, analyze, and apply data collection and decision analytics processes.
Develop operational concepts and requirements that can be translated into technical requirements.
Prepare documentation, reports, and presentations defining problems, evaluations, and possible or recommended concepts and solutions.
Communicate ideas through structured writing and visual graphics.
Interact professionally with leadership and staff in industry and government.