H&M Visual Merchandiser - DC Metro Area
About The Position
As a Visual Merchandiser at H&M, you help create an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation for the store in line with visual and commercial guidelines, and use trend and competitor awareness to inform, coach, upskill, and develop colleagues. The role includes planning and adapting workload with store leadership, launching campaigns and sale activities, following sales performance, and identifying opportunities to improve customer satisfaction and achieve sales targets. You keep up with fashion and trends, share relevant knowledge with the team, develop colleagues’ visual and commercial skills, and carry out store styling and product presentation according to commercial plans, trends, and guidelines. You maintain windows, displays, store navigation, fixtures, price signs, and visual materials; coordinate lighting and other store needs with relevant teams; and help keep the sales floor and back of house clean, organized, and safe. The position calls for curiosity, creativity, flexibility, effective communication, fashion interest, leadership skills, and visual and commercial experience in a dynamic environment.
Requirements
- Curious and creative, proactive, solution-focused, flexible, and an effective communicator able to achieve results cross-functionally.
- Fashion interests and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.
- Experience using a solution-focused approach to improve product presentation and commercial execution in a store.
- Good knowledge of visual, commercial, and operational best practices, routines, and tools.
- Ability to manage, follow up on, and act on the selling equation and weekly sales reports.
Responsibilities
- Plan and organize workload according to the store activation plan, adapting to business needs in collaboration with Store Management and the Area Visual Manager.
- Implement and maintain global campaigns and sale activities according to H&M Brand Standards and guidelines.
- Maintain garment care and stock levels, and provide allocation input to Store Management and Area teams.
- Follow sales KPIs, identify visual and commercial opportunities, and collaborate with Store Management on actions to improve customer satisfaction and achieve sales targets, store goals, and budget.
- Follow OMNI service procedures, operational routines, legal requirements, best practices, and store communications.
- Stay informed about fashion trends, styles, products, brands, competitors, and relevant influencers; use trend awareness and mood boards to inform styling and product presentation.
- Share and communicate seasonal, fashion, visual, commercial, and in-store information with store teams.
- Coach and develop Store team members’ visual and commercial skills and support routines that maintain consistent standards and customer service.
- Develop and coach talent, onboard new colleagues, and organize and deliver visual and commercial upskilling.
- Complete Visual Competencies and Commercial 4 All trainings based on Regional and Sales Market learning and development goals.
- Support Sales Market and Area teams with expansion and store project needs.
- Execute visual and commercial curation and styling based on the commercial calendar, allocation, store activation plan, fashion trends, mood boards, and guidelines.
- Carry out sample-picking routines, including selecting stockroom garment quantities, accessories, and shoes to create clear trends and stories.
- Execute window displays and styling according to guidelines.
- Maintain commercial layouts and fixtures to support customer flow and effective trend-story placement.
- Maintain price signs in windows and throughout the store according to guidelines, Global strategy, and Sales Market requirements.
- Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
- Maintain display forms and interior materials, including fixtures and fittings, with sustainability in mind.
- Work with the Area Visual Manager to maintain store navigation according to current guidelines and store layout.
- Ensure adequate quantities of sale and other activity materials, including POS materials, according to local routines.
- Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.
- Represent the H&M brand positively in customer interactions and contribute to the total OMNI customer experience.
Benefits
- Staff discount across H&M Group brands, in stores and online.
- H&M Incentive Program (HIP).
- Medical, pharmacy, vision, and dental coverage.
- Employee Assistance Program.
- Vacation, wellness, holiday, and parental pay.
- 401(k).
- Commuter benefits.
- Health and dependent care flexible spending accounts.
- Additional voluntary benefits.
- Wellness and family support programs.
- Paid leave programs and paid time off, including a community day to serve the local community.
- Development opportunities around the globe.
- Access to Colleague Resource Groups and networking opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
