H&M Visual Merchandiser - DC Metro Area

H&M•Washington, DC

About The Position

As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute the store’s visual, commercial, and styling curation according to visual and commercial guidelines. You use trend and competitor awareness to provide colleagues with relevant information, coach and develop the store team, and support a great customer experience. The role combines sales and profit contributions, fashion and trend awareness, team development, and visual and commercial execution. You work with Store Management and Area teams to plan and adapt workload, deliver campaigns and sale activities, follow up on sales performance, improve product presentation, and maintain consistent store standards. You also help keep the sales floor and back of house clean, organized, and safe.

Requirements

Fashion interest and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.
Experience taking a solution-focused approach to improving product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up on, and act on the selling equation and weekly sales reports.
Curiosity, creativity, proactivity, flexibility, effective communication, and a solution-focused approach to achieving cross-functional results.

Responsibilities

Contribute to the store’s OMNI customer experience through visual and commercial curation in line with guidelines, and represent the H&M brand positively in customer interactions.
Plan and adapt workload according to the store activation plan and business needs, in collaboration with Store Management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time according to H&M Brand Standards.
Ensure good garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales KPIs, identify visual and commercial opportunities, and collaborate with Store Management on actions to improve customer satisfaction and achieve sales targets, store goals, and budget.
Follow store procedures, OMNI service best practices, operational routines, legal requirements, and communication practices.
Stay current with fashion trends, products, brands, competitors, and relevant influencers; use trend awareness and mood boards to inform styling and product presentation.
Share seasonal changes, fashion trends, visual and commercial information, and in-store communication with store teams.
Coach and develop the team’s visual and commercial skills, support daily routines and best practices, train new colleagues, and develop talent.
Complete Visual Competencies and Commercial 4 All trainings and support Sales Market and Area teams with store expansion projects.
Execute visual and commercial styling in line with the commercial calendar, allocation, activation plan, fashion trends, mood boards, and guidelines.
Follow sample-picking routines, including selecting stockroom garments, accessories, and shoes to create clear trends and stories.
Execute window and in-store styling according to guidelines, maintain commercial layouts and fixtures, and support effective customer flow and trend-story placement.
Maintain price signs in windows and throughout the store in accordance with global strategy and Sales Market requirements.
Work with Facilities Management to ensure lighting functions correctly and highlights products and display forms.
Maintain display forms and interior materials, including fixtures and fittings, with sustainability in mind.
Work with the Area Visual Manager to keep store navigation current and aligned with guidelines and store layout.
Ensure adequate quantities of sale and other activity materials, including point-of-sale materials, according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day to serve the local community.
Development opportunities around the globe.