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Medical Office Assistant (MCP)

Medical University of South Carolina•Columbia, SC

About The Position

MUSC Community Physicians (MCP), an entity within the Medical University of South Carolina, provides healthcare to patients in its rural health network throughout South Carolina. The Medical Office Assistant supports efficient daily operations of a physician medical office and provides administrative coverage at the clinic front desk. The role includes appointment scheduling, patient registration, telephone triage, medical records, billing and collections, patient check-in and check-out, charge posting, cash management, customer service, message distribution, ancillary scheduling and preparation, and referrals management. The assistant also monitors the clinic appointment line, schedules appointments for clients referred from outside medical, hospital, and correctional systems, schedules interpreters, and retrieves billing charges.

Requirements

  • High school diploma or equivalency plus one year of patient care experience in a healthcare facility; or Certified Nursing Assistant status; or successful completion of a Nursing Assistant or Medical Assistant course at an accredited institution or equivalent training; or EMT or Paramedic certification; or a bachelor's degree.
  • Ability to work rotating shifts and overtime as required.
  • Ability to perform the physical functions described in the posting, including standing, sitting, walking, climbing stairs, bending, lifting and carrying up to 50 pounds unassisted, and exerting up to 50 pounds of force.
  • Ability to meet the stated vision, hearing, tactile, olfactory, and respirator-use qualifications.

Responsibilities

  • Provide administrative coverage at the clinic front desk and support efficient daily clinic operations.
  • Monitor the clinic appointment line and schedule patient appointments, including for clients from outside medical, hospital, and correctional systems.
  • Answer multiline telephones and provide telephone triage.
  • Register patients and complete related documentation.
  • Coordinate patient identification and check-in/check-out.
  • Post charges, retrieve billing charges, and support billing, collections, and cash management.
  • Take payments from clients for clinical services.
  • Schedule interpreters for clients.
  • Coordinate ancillary scheduling and preparation.
  • Manage referrals and distribute messages.
  • Participate in the clinic's daily preparation process.

Benefits

  • Health, dental, vision, and life insurance
  • Employer-sponsored retirement plan
  • Paid time off and extended sick leave
  • Paid parental leave
  • Disability insurance plan options
  • Continuous professional and clinical training
  • Competitive pay
  • Annual merit increase
  • Wellbeing resources
  • Tuition reimbursement
  • Employee perks and discounts
  • Employee referral program
  • Flexible schedule options
  • Certification incentive program

Career Resources

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