Front Office Assistant - Farrell and Greenville, PA
About The Position
Crossroads Treatment Centers is seeking a Front Office Assistant to provide customer service and operational support at its Farrell and Greenville, Pennsylvania clinics. The role supports outpatient treatment for patients with opioid use disorder and helps make care accessible and welcoming. The assistant checks in patients, receives payments, guides new patients through intake, collects urine and saliva samples for drug screens as needed, maintains financial records, coordinates with medical and clinical staff, provides clerical and logistical support, and oversees patient accounts and financial responsibilities. The role requires travel between the Farrell and Greenville clinics.
Requirements
- High school diploma or GED.
- Customer service experience in a fast-paced environment is preferred.
- Experience in healthcare, addiction medicine, or office administration is preferred.
- Lived experience with addiction is a plus.
Nice To Haves
- Customer service experience in a fast-paced environment.
- Experience in healthcare, addiction medicine, or office administration.
- Lived experience with addiction.
Responsibilities
- Check in patients, receive payments, and assist with daily clinic operations.
- Maintain a friendly, professional attitude and provide patients with a “white glove” experience.
- Guide new patients through the intake process.
- Collect urine and saliva samples for patient drug screens as needed.
- Maintain daily financial records and reports.
- Coordinate intakes with medical and clinical staff.
- Provide clerical and logistical support.
- Oversee patient accounts and financial responsibilities.
- Travel to the Farrell and Greenville clinics.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- 401(k) options, including a matching program with no vesting period.
- Annual continuing education allowance in a related field.
- Life insurance.
- Short- and long-term disability coverage.
- Paid maternity and paternity leave.
- Mental health day.
- Calm subscription for all employees.
- Mileage reimbursement at the current IRS mileage reimbursement rate, if applicable.
- Training for employees who are new to the field.
- Community events promoting belonging and education.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
