Front Office Assistant

HighFive Dental Holdco LLC • Paducah, KY

10d

About The Position

Purchase Endodontics is seeking a friendly, detail-oriented Front Office Assistant to join its patient-focused team. The role helps provide an exceptional patient experience from the initial phone call through post-treatment follow-up. The ideal candidate is willing to learn, treats patients with kindness and care, and brings a positive attitude.

Requirements

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to stay organized in a busy environment.
• Positive attitude and willingness to learn and support the team.

Nice To Haves

• Previous receptionist or front office experience in a dental or endodontic office is preferred, but not required.

Responsibilities

• Verify insurance benefits, calculate patient portions, and determine pre-payment amounts for consultations and surgeries.
• Enter and manage patient information accurately using EMR systems.
• Discuss treatment plans and financial responsibilities with patients and collect payments as needed.
• Answer and manage a high-volume, multi-line phone system professionally and warmly.
• File and follow up on insurance claims, ensuring documentation is complete for timely processing.
• Schedule and confirm clinical and surgical appointments.
• Greet patients upon arrival and assist with check-in and check-out.
• Prepare patient charts and maintain daily schedules for the clinical team.
• Keep the front desk clean and organized while multitasking efficiently.
• Collaborate with team members to support a smooth, positive patient experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability coverage
• Paid time off (PTO)
• 401(k) plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED