Front Office Assistant

Amplifon • Shalimar, FL

16h

About The Position

Miracle-Ear is seeking a Front Office Associate to manage customer intake, support clinical operations, and contribute to store performance through effective schedule management. The role provides a quality customer experience, supports the Hearing Care Professional, and helps customers rediscover the emotions of sound. The position reports to the Area Manager and pays $17.00 per hour. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

• High school diploma or equivalent.
• At least 2 years of administrative experience in a professional setting.
• At least 2 years of experience in a direct customer support role.
• At least 2 years of experience with appointment setting and customer database management.
• Comfort handling inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Nice To Haves

• Experience working in a healthcare setting.
• Background in administration, reception, or customer service.
• Motivation to help drive sales goals and contribute to a purpose-driven environment.

Responsibilities

• Support customer intake by setting appointment expectations and delivering a quality experience.
• Coordinate, screen, and confirm appointments in person and over the phone.
• Make outbound calls to potential and existing customers to support store performance.
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Maintain the customer database accurately and comply with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
• Partner with the Hearing Care Professional on marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and participate in selling hearing aid accessories.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Health Savings Account.
• Life insurance.
• Family hearing aid benefits.
• Paid Time Off (PTO).
• Paid holidays.
• Volunteer time off.
• Parental leave.
• Access to a Wellness Hub and Employee Assistance Program (EAP).
• Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED