Front Office Assistant - Farrell and Greenville, PA

Crossroads Treatment Centers • Greenville, PA

2d • Onsite

About The Position

Crossroads Treatment Centers is seeking a Front Office Assistant to provide customer service and operational support at its Farrell and Greenville, Pennsylvania clinics. The role involves checking in patients, receiving payments, guiding new patients through intake, collecting urine and saliva samples for drug screens as needed, maintaining financial records, coordinating with medical and clinical staff, and supporting patient accounts and financial responsibilities. The position requires travel between the Farrell and Greenville clinics and follows a set weekly schedule.

Requirements

• High school diploma or GED required.
• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived addiction experience is a plus.

Nice To Haves

• Customer service experience in a fast-paced environment.
• Experience in healthcare, addiction medicine, or office administration.
• Lived addiction experience.

Responsibilities

• Check in patients and receive payments while providing excellent customer service.
• Maintain a friendly, professional attitude and provide patients with a “white glove” experience.
• Guide new patients through the intake process.
• Collect urine and saliva samples for patient drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate patient intakes with medical and clinical staff.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.
• Travel between the Farrell and Greenville clinics.

Benefits

• Medical, dental, and vision insurance.
• Paid time off (PTO).
• 401(k) options, including a matching program with no vesting period.
• Annual continuing education allowance in a related field.
• Life insurance.
• Short- and long-term disability coverage.
• Paid maternity and paternity leave.
• Mental health day.
• Calm subscription for all employees.
• Mileage reimbursement at the current IRS mileage reimbursement rate, if applicable.
• Training for employees who are new to the field.
• Community events promoting belonging and education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED