Office Assistant

Reid Health

About The Position

Under the direction of the Provider(s) and Practice Supervisor/Manager, the Office Assistant performs front-office duties, including answering telephone calls, scheduling patient appointments, completing check-in and check-out functions, and maintaining patient medical records. The Office Assistant works with Providers and the Practice Manager to achieve quality patient outcomes.

Requirements

High school graduate or GED equivalent.
Six months of previous clerical experience.
General understanding of insurance.
Previous work experience in a provider office or medical-related position.
Knowledge of medical terminology.

Responsibilities

Answer and triage incoming calls, respond to questions, take messages, schedule appointments, or transfer callers as appropriate.
Schedule patients based on urgency, examination length, and patient convenience; confirm next-day appointments, maintain accurate availability, and reschedule appointments as soon as possible.
Greet patients and keep them informed of delays, explaining alternatives when possible.
Collect patient copayments and any additional payments due at checkout.
Verify patient and insurance information in accordance with RHPA guidelines and accurately update it in EPIC.
Update charts with current insurance cards and patient registration forms, prepare new patient charts, pull charts, attach superbills when applicable, and notify appropriate staff when patients arrive.
Verify insurance coverage and plan benefits, and confirm patient signatures on insurance forms.
Coordinate the business and office schedules for the Providers.
Enter CPT and ICD-10 codes, record and post charges and payments, and balance the cash drawer and prepare deposits when applicable.
Assist patients with billing questions and refer complex issues to the Practice Manager.
Sort, distribute, and file mail, lab results, transcription, and other patient data through ICS/document management according to practice timelines.
Process medical-record requests from patients and other healthcare providers according to practice timelines.
Follow up with patients who cancel or do not attend appointments.
Monitor the patient portal, Payor Coverage Portal, and email daily.
Perform duties while respecting patient, employee, and Provider confidentiality and safety, and adhere to quality principles and standards established by Reid Health Physician Associates and Reid Health.
Perform other duties or responsibilities as management deems necessary.