Office Assistant

Havertys•Bowie, MD

11d•Onsite

About The Position

Havertys is seeking a bright, energetic Office Assistant to support the customer experience at its retail locations. Office Team Members work as part of a customer-focused team and process sales and payments, answer phones, schedule deliveries, and help maintain an organized and secure office. The role emphasizes customer service, integrity, quality, and teamwork. The position is based in a fast-paced, customer-focused retail showroom with a business-professional dress code. Work weeks typically include Monday through Friday and occasional weekends. Store hours are 10 a.m.–7 p.m. Monday through Saturday and 12 p.m.–6 p.m. Sunday. Starting pay is $16 per hour, with higher pay possible based on experience.

Requirements

High school diploma or GED.
1–3 years of customer service experience; retail experience is preferred.
1–3 years of cash-handling experience, such as in banking, customer service, data entry, office administration, or medical records, or an equivalent combination of education and experience.
Strong math, communication, and customer service skills.
Highly organized, with the ability to multitask.
Ability to follow oral and written instructions and work independently with discretion.

Nice To Haves

Retail customer service experience.
General computer skills and knowledge of Microsoft Word, Excel, and O365.

Responsibilities

Balance the cash fund each morning and evening.
Complete daily opening and closing procedure checklists.
Prepare and reconcile bank deposits.
Accurately process customer sales and payments.
Maintain an organized and secure office environment.
Answer incoming calls, distribute messages, and manage store voicemail.
Handle customer complaints and follow up on service tickets.
Review outstanding customer transactions.
Verify and schedule deliveries to ensure they are ready to be routed.
Ensure purchase orders are present for out-of-stock products.
Contact customers when products are available for pickup.
File and prepare daily paperwork.
Perform other duties as directed by a supervisor.

Benefits

Paid comprehensive training.
Daily Pay Program allowing team members to draw pay between pay cycles.
401(k) program with a company match of 4%.
Medical, dental, and vision benefits.
Paid time off, including vacation, sick time, personal days, and company holidays.
Opportunities for advancement within the company.
Opportunities to give back to the community.
Associate discount on merchandise.
Team member referral bonus program.
Educational financial assistance.
Complimentary health and wellness program.