Medical Office Assistant (MCP)

Medical University of South Carolina•Camden, NJ

About The Position

MUSC Community Physicians (MCP), an entity within the Medical University of South Carolina, provides healthcare to patients across South Carolina through a rural health network. The Medical Office Assistant supports constant and efficient operations of the physician medical office, including administrative coverage at the clinic front desk. The role handles appointment scheduling, patient registration, telephone triage, medical records, billing and collections, and participates in daily clinic preparation, patient identification and check-in/check-out, charge posting, cash management, customer service, message distribution, ancillary scheduling and preparation, and referral management. The position also includes monitoring the clinic appointment line, scheduling appointments for clients referred from outside medical, hospital, and correctional systems, answering multiline telephones, taking payments, completing registration and documentation, scheduling interpreters, and retrieving billing charges.

Requirements

High school diploma or equivalency plus one year of patient care experience in a healthcare facility; or Certified Nursing Assistant; or successful completion of a Nursing Assistant or Medical Assistant course at an accredited institution or equivalent training; or EMT or Paramedic certification; or a bachelor's degree.
Ability to work rotating shifts and overtime as required.
Ability to meet the physical, sensory, and functional requirements described in the posting, including lifting and carrying up to 50 pounds unassisted.
Ability to deal effectively with stressful situations.
Ability to be physically qualified for respirator use, initially and as required.

Responsibilities

Provide administrative coverage at the clinic front desk.
Monitor the clinic appointment line and schedule appointments, including for clients from outside medical, hospital, and correctional systems.
Answer multiline telephones and perform telephone triage.
Register patients and complete related documentation.
Take payments for clinical services and support cash management, billing, collections, and charge posting.
Retrieve billing charges.
Schedule interpreters for clients.
Coordinate and participate in daily clinic preparation, patient identification, and patient check-in and check-out.
Distribute messages and provide customer service.
Coordinate ancillary scheduling and preparation and manage referrals.