Medical Office Assistant (MCP)

Medical University of South Carolina•Camden, NJ

2d•Onsite

About The Position

MUSC Community Physicians (MCP), an entity within the Medical University of South Carolina, provides healthcare to patients throughout South Carolina’s rural health network. The Medical Office Assistant supports efficient day-to-day operations of a physician medical office and provides administrative coverage at the clinic front desk. The role includes appointment scheduling, patient registration, telephone triage, medical records, billing and collections, and customer service. The position coordinates and participates in clinic preparation, patient identification and check-in/check-out, charge posting, cash management, and appointment scheduling. Additional duties include distributing messages, scheduling ancillary services and interpreters, managing referrals, retrieving billing charges, and handling payments for clinical services. The role is based at MCP – Primary Care Camden Medical Pavilion and is scheduled for 40 hours per week.

Requirements

High school diploma or equivalency plus one year of patient-care experience in a healthcare facility; or one of the stated alternatives: Certified Nursing Assistant; successful completion of an accredited Nursing Assistant or Medical Assistant course or equivalent training; EMT or Paramedic certification; or a bachelor’s degree.
Ability to perform the listed physical activities, including lifting and carrying up to 50 pounds unassisted and exerting up to 50 pounds of force.
Ability to work rotating shifts and overtime as required.
Ability to deal effectively with stressful situations.
Ability to maintain the stated visual, hearing, tactile, and olfactory functions and to be physically qualified for respirator use, initially and as required.
Ability to work in a latex-safe environment.

Responsibilities

Provide administrative coverage at the clinic front desk and support efficient physician-office operations.
Monitor the clinic appointment line and schedule appointments, including for clients referred from outside medical, hospital, and correctional systems.
Answer multiline telephones and perform telephone triage.
Register patients and complete related documentation and medical-record duties.
Take payments for clinical services, manage cash, retrieve billing charges, post charges, and support billing and collections.
Coordinate clinic preparation, patient identification, and patient check-in and check-out.
Schedule interpreters and ancillary services, and manage referrals.
Distribute messages and provide customer service.