Medical Office Assistant (MCP)

Medical University of South Carolina • Columbia, SC

1d

About The Position

MUSC Community Physicians (MCP), an entity within the Medical University of South Carolina, provides healthcare to patients throughout South Carolina’s rural health network. The Medical Office Assistant supports the constant and efficient operation of a physician medical office, providing administrative coverage at the clinic front desk and monitoring its appointment line.

The role involves scheduling appointments, registering patients, supporting telephone triage and medical records, posting charges, managing cash and collections, and coordinating clinic preparation and patient check-in/check-out. Additional duties include customer service, distributing messages, scheduling ancillary services and interpreters, managing referrals, retrieving billing charges, and taking payments for clinical services.

Requirements

• High school diploma or equivalency plus one year of patient care experience in a healthcare facility; or Certified Nursing Assistant status; or successful completion of a Nursing Assistant or Medical Assistant course at an accredited institution or equivalent training; or EMT or Paramedic certification; or a bachelor's degree.
• Ability to perform the listed physical and sensory functions, including lifting and carrying up to 50 pounds unassisted.
• Ability to deal effectively with stressful situations.
• Ability to work rotating shifts and overtime as required.
• Ability to work in a latex-safe environment and to be physically qualified for respirator use initially and as required.

Responsibilities

• Provide administrative coverage at the clinic front desk.
• Monitor the clinic appointment line and schedule appointments, including for clients referred from outside medical, hospital, and correctional systems.
• Answer multiline telephones and support telephone triage.
• Register patients and complete related documentation.
• Schedule interpreters for clients.
• Retrieve billing charges and support billing, charge posting, and collections.
• Take payments for clinical services and assist with cash management.
• Coordinate and participate in daily clinic preparation.
• Support patient identification and check-in/check-out.
• Provide customer service and distribute messages.
• Coordinate ancillary scheduling and preparation.
• Manage referrals.

Benefits

• Health, dental, vision, and life insurance
• Employer-sponsored retirement plan
• Paid time off and extended sick leave
• Paid parental leave
• Disability insurance plan options
• Continuous professional and clinical training
• Competitive pay
• Annual merit increase
• Wellbeing resources
• Tuition reimbursement
• Employee perks and discounts
• Employee referral program
• Flexible schedule options
• Certification incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED