Front Office Assistant
SMILE STARTERS DENTAL•Charlotte, NC
•Onsite
About The Position
Smile Starters is a general dental practice serving children and young adults ages 1–20, dedicated to educating patients about lifelong oral health. The Front Office Assistant supports communication with non-English-speaking patients and their families while performing front desk and clerical duties in a busy, supportive office environment. The position also interprets for clinical staff and patients as needed.
Requirements
- At least 1 year of experience in a medical or dental office.
- Experience in a dental or medical office environment.
- Fluent in Spanish and English; bilingual ability is required.
- Strong computer skills.
- Friendly, professional demeanor and excellent communication skills.
- A can-do attitude and willingness to help the team.
- Desire and aptitude to learn and grow in a dental or medical office.
- Associate’s degree or higher.
Nice To Haves
- Familiarity with NCTracks.
Responsibilities
- Greet and communicate with patients and families in a friendly, professional manner.
- Check in patients and update necessary paperwork and electronic records.
- Answer incoming phone calls and respond to patient inquiries.
- Schedule new and follow-up patient appointments.
- Confirm appointments via phone, text, or email.
- Follow up with patients who missed appointments.
- Check out patients, including collecting patient portions of visits and scheduling future appointments.
- Reconcile procedures performed with those billed.
- Process insurance claims and verify eligibility.
- Interpret for clinical staff and patients as needed.
- Perform other duties as assigned to support the team.
Benefits
- Competitive salary with performance incentives
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Supplemental life insurance
- Company-paid basic life insurance
- Long-term disability insurance
- Retirement plan options
- Friendly, supportive, and collaborative team environment
- Opportunity for career growth within a well-established pediatric-focused practice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
