Front Office Assistant

Amplifon • Columbia, MO

3d

About The Position

Miracle-Ear is seeking a Front Office Associate to manage customer intake, support clinical operations, and contribute to store performance through effective schedule management. Reporting to the Area Manager, this role is a key part of the clinic team and helps customers access hearing care. Compensation is $18.00 per hour. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

The position combines customer service, clinic administration, routine hearing-aid after-care, and retail sales and marketing support. The Front Office Associate coordinates appointments, maintains customer records and privacy, assists with operational tasks, and works with the Hearing Care Professional on promotions and sales activities.

Requirements

• High school diploma or equivalent.
• At least 2 years of administrative experience in a professional setting.
• At least 2 years of experience in a direct customer support role.
• At least 2 years of experience with appointment setting and customer database management.
• Comfort handling inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Nice To Haves

• Experience working in a healthcare setting.
• Background in administration, reception, or customer service.
• Motivation to help drive sales goals and contribute to a purpose-driven environment.

Responsibilities

• Support customer intake by setting appointment expectations and delivering a quality customer experience.
• Coordinate, screen, and confirm appointments in person and by phone.
• Make outbound calls to potential and existing customers to support store performance through customer appointments.
• Monitor inventory and assist with billing and invoicing.
• Manage customer inquiries and walk-ins.
• Maintain the customer database accurately and comply with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing-aid devices.
• Partner with the Hearing Care Professional on marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and participate in the sale of hearing-aid accessories.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Health Savings Account
• Life insurance
• Family hearing aid benefits
• Paid Time Off (PTO)
• Paid holidays
• Volunteer time off
• Parental leave
• Access to a Wellness Hub
• Employee Assistance Program (EAP)
• Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED